General Manager

Dream Hotels & Resorts; Middelburg; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Olfants River Lodge is seeking a Lodge Custodian to oversee all hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement.

You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals in a dynamic resort setting.

Dream Hotels & Resorts is an equal opportunity employer and values diversity in the workplace.

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• 4 years minimum of 4-star resort operations and leadership experience in a similar position.
• Strong financial acumen and experience managing budgets.
• Demonstrated ability to drive revenue and improve operational efficiency.
• In-depth knowledge of hotel management software and industry best practices.

Responsibilities

• Oversee all hotel and resort operations to meet guest expectations.
• Drive guest satisfaction, financial performance, and staff engagement.
• Shape guest experience and maintain the property's reputation.
• Identify opportunities to improve efficiency and revenue.
• Ensure compliance with hotel management software and SOPs.

Skills

Guest service excellence

Leadership

Budgeting

Communication

Education

Diploma or Degree in Hospitality Management

Tools

APEX

PLUSPOINT

Job description

Olfants River Lodge is ideally positioned between Joburg, Pretoria, and Mbombela (Nelspruit). This extensive property features ample accommodation choices (245 beds) to suit all budgets, along with resort-style facilities, conferencing, and banqueting venues. Olifants River Lodge is managed by Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we're on a mission to actively create a brighter future.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview

As the Lodge Custodian, you will be responsible for overseeing all aspects of the hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement. You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals.

Dream Hotels & Resorts is an equal opportunity employer and values diversity in the workplace.

Qualifications And Experience

• Diploma or Degree in Hospitality Management or related field.
• 4 years minimum of 4-star resort operations and leadership experience in a similar position.
• Strong financial acumen and experience managing budgets.
• Demonstrated ability to drive revenue and improve operational efficiency.
• In-depth knowledge of hotel management software and industry best practices.
• Advanced computer literacy (including APEX and PLUSPOINT).
• Timeshare/Share block experience is advantageous.
• Excellent Food and Beverage Skills
• Valid driver's license.
• Excellent knowledge and understanding of OTA's