Europcar Call Centre Learnership 2026

Career27; Johannesburg; On-site; ZAR 39,000 - 61,000; Full time

Job summary

Europcar Learnership: Car Rental – Call Center Agent at Bruma, Johannesburg, Gauteng. Six-month fixed-term programme combining classroom learning with workplace experience in call centre operations, reservations, rental administration and sales support.

Open to unemployed youth aged 19–25 with Grade 12. Willingness to work shifts, weekends and overtime; a driver’s licence is advantageous; applications close on 12 November 2026.

Qualifications

• Customer service-focused mindset with strong communication skills.
• Ability to work in a fast-paced call centre environment.
• Basic computer literacy and willingness to learn new systems.

Responsibilities

• Assist callers with vehicle rental reservations and amendments.
• Provide accurate information on products, prices and policies.
• Maintain orderly customer records and complete required tutorials.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

Grade 12

Tools

MS Office

Job description

Verified Opportunities for South African Youth.

Europcar invites unemployed youth to apply for its Car Rental Call Centre Agent Learnership in Bruma, Johannesburg. The programme combines practical workplace experience with learning towards a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support at NQF Level 3.

This learnership opportunity runs for six months and is suitable for applicants with Matric or an equivalent qualification. Applications close on 12 November 2026.

Employer Europcar, part of Motus Corporation

Position Learnership: Car Rental – Call Center Agent

Business Unit Europcar

Division Rental

Location Bruma, Johannesburg, Gauteng

Contract Type Fixed term

Duration Six months

Qualification Offered Contact Centre and Business Process Outsourcing Support

Minimum Education Grade 12 or equivalent

Age Requirement 19–25, with possible flexibility

Employment Status Unemployed and available full time

Driver’s Licence Advantageous

Closing Date 12 November 2026

Application Method Online

About the Learnership

The Europcar learnership gives unemployed youth an opportunity to develop customer service skills while gaining experience in the car rental industry.

Learners will receive exposure to call centre operations, reservations, rental administration and sales support. They must complete the classroom learning, assessments and workplace activities required for the qualification.

Who Should Apply

This opportunity is suitable for unemployed applicants who enjoy communicating with customers, resolving queries and working in a busy service environment.

Candidates must be available full time for the six-month programme and willing to work shifts, weekends, public holidays and overtime.

Applicants must:

• Be available full time for the duration of the learnership.
• Be between 19 and 25 years old, although flexibility may apply depending on circumstances.
• Have a Grade 12 or Matric qualification or equivalent.
• Have basic computer literacy, including Microsoft Office, email and internet applications.
• Be willing to undergo criminal and credit checks in line with company policy.
• Be willing to work shifts, weekends, public holidays and overtime.

Advantageous Requirements

The following will be advantageous:

• A valid driver’s licence.
• Proficiency in additional South African languages.

Learnership Responsibilities

Successful candidates must:

• Complete the qualification requirements within the prescribed timeframes and standards.
• Attend classroom training sessions.
• Participate in workplace learning activities.
• Complete assessments and assignments.
• Compile portfolios of evidence.
• Fulfil practical workplace requirements.

Call Centre Duties

Learners will gain experience in:

• Answering incoming customer calls professionally.
• Processing vehicle rental reservations, amendments, extensions and cancellations.
• Responding to questions about vehicle availability, prices, products, promotions and company policies.
• Providing customers with product and service information.
• Resolving complaints and escalating complex matters.
• Following up on customer requests and outstanding queries.
• Meeting call quality, productivity and service standards.
• Maintaining accurate customer records.
• Updating information on company systems.
• Building positive customer relationships.

Required Skills and Competencies

• Good communication and listening skills.
• Customer service and selling skills.
• The ability to identify customer needs.
• Attention to detail and accuracy.
• Time management.
• Adaptability and the ability to learn quickly.
• Patience and tolerance.
• The ability to build rapport.
• Respect for rules and procedures.

Personal Attributes

Europcar is looking for candidates who are:

• Target orientated.
• Reliable and consistent.
• Observant.
• Positive and self-motivated.
• Confident.
• Able to work in a team.
• Committed to honesty and integrity.

Qualification and Programme Duration

The learnership runs for six months.

The programme is designed to provide practical experience and a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support at NQF Level 3.

Learners must meet the required learning and assessment standards.

Required Documents

Prepare an updated CV containing your contact details, qualifications and relevant skills.

Have the following documents available if requested through the application portal:

• Identity document.
• Matric certificate or equivalent qualification.

Submit your application through the official Europcar recruitment portal.

• Open the vacancy link below.
• Confirm the title Learnership: Car Rental – Call Center Agent | Europcar, Bruma, Zulberg.
• Read the full requirements.
• Select Apply.
• Register or sign in as instructed.
• Complete the application and upload the requested documents.
• Review your information and submit before the deadline.

Motus states that applicants who do not receive feedback within three weeks of submitting their application should consider their applications unsuccessful.

Submitting a CV or receiving an acknowledgement does not guarantee selection or employment.

Frequently Asked Questions

1. Where is the Europcar learnership based?

The learnership is based in Bruma, Johannesburg, Gauteng.

2. How long does the programme last?

The programme runs for six months on a fixed term contract.

3. What qualification is required to apply?

Applicants need Grade 12, Matric or an equivalent qualification.

4. What is the age requirement?

The age range is 19 to 25. Europcar notes that flexibility may apply depending on circumstances.

5. Is a driver’s licence compulsory?

No. A valid driver’s licence is listed as advantageous.

6. Do applicants need previous experience?

Applicants must meet the stated education, availability and skills requirements.

7. What qualification does the learnership offer?

The programme offers a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support at NQF Level 3.

8. Will learners work weekends or shifts?

Yes. Applicants must be willing to work shifts, weekends, public holidays and overtime.

9. When do applications close?

Applications close on 12 November 2026. Apply online through the official Europcar recruitment portal.