ETQA Manager

Manpower SA; South Africa; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Manpower SA seeks an experienced Education and Training Quality Assurance (ETQA) Manager to join their Johannesburg team. You will oversee learner registrations, external moderation, results processing, certification, and overall quality assurance across SETA and QCTO programmes.

The role requires strong leadership, regulatory knowledge, and the ability to manage high learner volumes, audits, and staff performance. A solid ETQA/QA background with experience across SETAs is essential.

Qualifications

• Matric / Grade 12 is required.
• NQF Level 6 qualification with an NQF Level 7 qualification in a related field.
• Current Assessor and Moderator registration with a relevant quality partner.
• 5-7 years of practical ETQA, SETA, QCTO, learner administration, training administration or quality assurance experience.
• Experience managing high-volume learner registrations and enrolments across multiple SETAs.
• Training in quality management, internal auditing or QCTO-related processes.
• Strong knowledge of Skills Development Act, NQF, SAQA, QCTO and SETA requirements.

Responsibilities

• Lead and manage operational work plans aligned with project schedules and deadlines.
• Coordinate registration, enrolment and external moderation functions with clear priorities.
• Mentor and manage staff performance, workload and reporting.
• Ensure accurate learner records, documentation and audit readiness.
• Oversee external moderation, results processing and certification workflows.
• Ensure compliance with POPIA and data protection.

Skills

Leadership

Operations management

Team management

Regulatory compliance

Quality assurance

Audits

Stakeholder communication

Education

Matric / Grade 12

NQF Level 6 qualification with Level 7

Tools

SETA systems

QCTO systems

Learner management systems

Job description

Reference: CPT003662-KM-1

About the Role

Our client is seeking an experienced and results-driven Education and Training Quality Assurance (ETQA) Manager to join their Johannesburg team.

The successful candidate will be responsible for overseeing learner registrations and enrolments, external moderation, results processing, certification, quality assurance and compliance across relevant SETA and QCTO programmes.

This role requires a strong understanding of the South African skills development and quality assurance landscape, together with proven leadership and operational management experience. This is an excellent opportunity for an experienced ETQA or quality assurance professional who is confident managing high learner volumes, regulatory deadlines, audits and a team of staff.

Duties & Responsibilities

Operational & Team Management

• Prepare weekly and monthly work plans aligned with project schedules, learner volumes, SETA and QCTO deadlines and external moderation dates.
• Allocate work across registration, enrolment and external moderation functions, ensuring clear priorities and deadlines.
• Lead, coach and support team members, ensuring accountability, accuracy and timely completion of work.
• Manage staff performance, workload allocation and operational reporting.
• Act as the operational point of contact for registration, enrolment, moderation, results and certification queries.

Learner Registration & Administration

• Manage the end-to-end learner registration and enrolment process across relevant SETAs and QCTO programmes.
• Ensure learner packs, identification documents, contracts and supporting documentation are complete, accurate and compliant.
• Oversee QCTO enrolments, uploads, amendments, cancellations, transfers and learner status changes.
• Ensure learner records and documentation are accurately maintained and readily available for audit purposes.

Moderation, Results & Certification

• Manage external moderation planning and ensure assessment, internal moderation and remediation are completed before submission.
• Coordinate the submission of learners and supporting documentation for external moderation.
• Follow up on outstanding results, certificates and queries with SETAs and relevant quality partners.
• Maintain accurate records of results, certification, outstanding items and queries.
• Monitor backlogs and ageing to ensure outstanding matters are resolved within required timelines.

Quality Assurance & Compliance

• Ensure compliance with Skills Development Act, NQF, SAQA, QCTO and SETA requirements.
• Maintain quality management systems, document control and audit trails.
• Support audit preparation and ensure corrective actions are implemented and audit findings are closed.
• Review and improve workflows, controls, trackers, checklists and submission processes to reduce errors and delays.
• Ensure appropriate handling and protection of learner information in line with POPIA requirements.

Reporting & Continuous Improvement

• Prepare accurate weekly and monthly reports covering:
  • Learner intake
  • Registrations and submissions
  • External moderation
  • Results
  • Certification
  • Backlogs
  • Ageing
• Analyse operational data and identify areas for improvement.
• Implement effective controls and processes to improve accuracy, efficiency and turnaround times.

Minimum Requirements

• Matric / Grade 12.
• Relevant NQF Level 6 qualification in Occupationally Directed Education, Training and Development, Human Resource Development, Quality Assurance, Business Administration or a related field, with an NQF Level 7 qualification.
• Current Assessor and Moderator registration with a relevant quality partner.
• Additional training in quality management, internal auditing or QCTO-related processes.
• 5-7 years' practical experience in an ETQA, SETA, QCTO, learner administration, training administration or quality assurance environment.
• Experience managing high-volume learner registrations and enrolments, preferably across multiple SETAs and involving QCTO occupational programmes.
• Hands-on experience in:
  • External moderation
  • Results processing
  • Statements of Results
  • Certificate tracking
  • Audit preparation
  • Quality assurance
  • Closure of audit findings
• At least 3 years' supervisory or management experience, including work allocation, staff performance management, operational oversight and reporting.
• Strong working knowledge of the Skills Development Act, NQF, SAQA, QCTO and SETA requirements relating to learner registration, assessment, moderation, results and certification.
• Understanding of legacy qualifications, learnerships, skills programmes, occupational qualifications and EISA administration.
• Knowledge of quality management systems, document control, audit trails, corrective action and POPIA requirements.
• Experience working with SETA and QCTO systems, learner management systems, online portals and document

Please note that only suitable candidates will be contacted.

Package & Remuneration

Monthly