Escalation Support Specialist II — Part-Time Growth

Placements24; Klerksdorp; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive hourly wage

Part-time schedule

Career development opportunities

Friendly team environment

Employee discounts

Job summary

Placements24 is seeking a Customer Support Representative II to join our team in Klerksdorp. You will handle complex customer issues, guide junior staff, and contribute to support process improvements.

Responsibilities include resolving escalated inquiries, providing advanced product support, mentoring new representatives, and collaborating with other departments to improve service quality. Part-time schedule with growth opportunities.

Qualifications

• Minimum 2 years in a customer support role.
• In-depth knowledge of company products and services.
• Excellent communication, negotiation, and conflict-resolution skills.
• Proficiency with CRM systems and support software.
• Ability to remain calm and effective under pressure.
• High school diploma required; Associate's or Bachelor's degree preferred.

Responsibilities

• Handle escalated customer complaints and complex inquiries with professionalism and efficiency.
• Provide advanced support for product features, troubleshooting, and technical issues.
• Train and mentor new customer support representatives.
• Analyze customer feedback to identify areas for service improvement.
• Collaborate with other departments to resolve cross-functional customer issues.
• Contribute to the creation and updating of support documentation and scripts.

Skills

Complex issue handling

CRM proficiency

Communication skills

Negotiation

Conflict resolution

Under pressure

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

CRM systems

Support software

Job description

Placements24 is seeking a Customer Support Representative II to join our team in Klerksdorp. You will handle complex customer issues, guide junior staff, and contribute to support process improvements.

Responsibilities include resolving escalated inquiries, providing advanced product support, mentoring new representatives, and collaborating with other departments to improve service quality. Part-time schedule with growth opportunities.