Entry-Level Retail IT Field Technician

Dis-Chem Pharmacies; Midrand; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Market-related salary

Provident fund

Medical aid

Job summary

Dis-Chem Pharmacies is seeking a Junior Field Services Technician to provide on-site IT support across stores, distribution centres, and offices. You will handle end-user devices, POS equipment, printers, and store peripherals while working under supervision to resolve incidents and support new store activities.

You will develop foundational field-based IT skills within a retail environment, adhering to security controls and escalation procedures to minimize disruption to store trading.

Qualifications

• Matric (Grade 12) is required; IT-related diploma or certificate is advantageous.
• 1–2 years’ experience in IT support or field services.
• Exposure to retail, multi-site environments is advantageous.

Responsibilities

• Provide first- and second-line on-site IT support under supervision.
• Troubleshoot POS devices, end-user equipment, printers, scanners and store peripherals.
• Support basic store network and connectivity checks under guidance.
• Assist with device installations, swaps, break/fix activities, and new store/refurbishment support.
• Build understanding of end-to-end store technology dependencies and operational workflows.

Skills

IT support

POS devices

Printers & peripherals

Store networks (basic)

Education

Matric (Grade 12)

IT-related diploma/certificate

Tools

POS systems

Printers

IT hardware basics

Networking basics

Job description

Dis-Chem Pharmacies is seeking a Junior Field Services Technician to provide on-site IT support across stores, distribution centres, and offices. You will handle end-user devices, POS equipment, printers, and store peripherals while working under supervision to resolve incidents and support new store activities.

You will develop foundational field-based IT skills within a retail environment, adhering to security controls and escalation procedures to minimize disruption to store trading.