Entry-Level Network MS Engineer – Grow with Managed Services

NTT DATA, Inc.; Johannesburg; On-site; ZAR 260,000 - 420,000; Full time

Job summary

NTT DATA in Johannesburg seeks an entry-level Networking Managed Services Engineer (L1) to deliver managed IT infrastructure support. You will monitor networks, investigate incidents, and resolve issues to maintain service quality while following established ITIL processes.

The role emphasizes proactive problem identification, incident prevention, and occasional automation of standard tasks. On-site work and collaboration with a global team are expected.

Qualifications

• Diploma or degree in IT/Computing or demonstrated equivalent work experience.
• 2+ years in administering and troubleshooting network infrastructure devices.
• Industry certifications such as ITIL Foundation and CCNA preferred.

Responsibilities

• Identify problems and errors prior to or when they occur.
• Investigate first line incidents and determine root causes.
• Provide telephonic or chat support and handle incident resolution.
• Follow procedures for request fulfilment and shift handovers.

Skills

ITIL Foundation

CCNA

CCNP

Networking

Communication

Education

Diploma/degree in IT/Computing

Tools

Cisco IOS

Wireless Knowledge

SDWAN

Job description

NTT DATA in Johannesburg seeks an entry-level Networking Managed Services Engineer (L1) to deliver managed IT infrastructure support. You will monitor networks, investigate incidents, and resolve issues to maintain service quality while following established ITIL processes.

The role emphasizes proactive problem identification, incident prevention, and occasional automation of standard tasks. On-site work and collaboration with a global team are expected.