Entry-Level Credit Support & Inquiries Specialist

Experian; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Experian is a global data and technology company seeking a customer service professional in Stellenbosch. The role involves handling email and web queries, tracking cases and following up with clients to resolve disputes related to personal credit reports.

Ideal candidates have strong communication skills, experience in contact centres, and proficiency with Microsoft Office. The position emphasises accuracy, accountability and customer focus in a dynamic setting.

Qualifications

• Grade 12 / NQF level 4.
• Customer Service Certificate.
• Contact Centre Experience.
• Customer Service experience and track record.

Responsibilities

• Provide customer service via email and web for specified products.
• Log and investigate consumer disputes and queries.
• Close cases and communicate outcomes to clients.
• Perform investigations in My Credit Check environment.

Skills

Initiative and Responsibility

People Management

Execution

Analysis and Judgment

Innovation

Effective Communication

Constructive Teamwork

Target Driven

Customer Focus

Accounting

Ticket logging system

Microsoft Office

Education

Grade 12 / NQF level 4

Customer Service Certificate

Tools

Ticket logging system

Microsoft Office (Word, Excel, PowerPoint)

Job description

Experian is a global data and technology company seeking a customer service professional in Stellenbosch. The role involves handling email and web queries, tracking cases and following up with clients to resolve disputes related to personal credit reports.

Ideal candidates have strong communication skills, experience in contact centres, and proficiency with Microsoft Office. The position emphasises accuracy, accountability and customer focus in a dynamic setting.