Credit Client Value Specialist

Hire Resolve; Stellenbosch; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

A leading financial services provider in Stellenbosch is seeking an experienced Senior Credit Client Value Specialist to develop strategies influencing client behavior and enhance credit profiling tools. Applicants should have 6+ years in retail credit analysis, an Honours degree, and familiarity with legislation like the NCA and CPA. This full-time role offers a competitive salary based on experience within a collaborative environment.

Qualifications

• Relevant Honours degree (Masters advantages) in Business or related field.
• 6+ years of relevant retail credit analysis experience.
• Experience with Behavioural analysis and Client journey mapping.
• Knowledge of relevant legislation including NCA and CPA.
• Experience in delivering products through stakeholder collaboration.

Responsibilities

• Create strategies to influence client behaviour and analyze client journeys.
• Design and maintain Credit profiling and behavioral tools.
• Engage stakeholders and report best practices.
• Implement and enhance tools in line with compliance.
• Manage projects related to credit analysis and assessment regulations.

Skills

Client journey analysis

Database querying software (SQL)

Retail credit lifecycle knowledge

Client engagement solutions

Behavioral analysis

Stakeholder engagement

Project management

Credit regulations

NCA/POPI

Basel III

Behavioural analysis

Education

Honours degree in Business/Behavioural Economics/Management Accounting

Tools

Advanced Excel

Job description

Overview

An industry-leading Bank situated in Stellenbosch is urgently seeking the expertise of an experienced Senior Credit Client Value Specialist to join their team.

Key Performance Areas

• Marketing & Campaigning
• Product understanding and alignment
• Design and maintain Credit profiling, behavioural and educational tools
• Implement and enhance Credit profiling, behavioural and educational tools
• Reporting
• Best practice and know-how
• Stakeholder engagement

Key Requirements

• Creating strategies and tactics to influence client behaviour
• Client journey analysis
• Retail credit lifecycle and market
• Database querying software (ex. SQL), Data and analytics OR Advanced Excel
• Client engagement solutions including direct marketing segmentation
• Relevant legislation, for example, the National Credit Act (NCA) Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)
• Banks Act and Basel III Risk Framework
• Project management principles
• Credit affordability assessment regulations.

Education & Experience

• Relevant Honours degree (Masters advantages) in Business/Behavioural Economics/Management Accounting/Industrial Engineering/Economics/etc.
• 3-4 years (if acquired a master’s)
• 6+ years of relevant retail credit analysis experience
• Experience in behavioural analysis.
• Client journey mapping
• Experience with Experimentation, and champion challenger techniques.
• Experience in delivering a product or tool, through working with various internal and external stakeholders

Compensation

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.

Full Time