Enterprise RFP & Security Compliance Specialist

Mimecast South Africa; Johannesburg; On-site; ZAR 384,000 - 480,000; Full time

Job summary

Mimecast South Africa is seeking a Customer Framework Compliance Senior Analyst to support our sales team in responding to RFPs, RFIs and security questionnaires during the sales process. This 12-month role in RSA focuses on enterprise customers and requires collaboration with Sales, Legal and GCO to ensure timely, accurate responses.

The role emphasizes proactive multitasking, strong written and verbal communication, and working with subject matter experts to compile high-quality responses.

Qualifications

• Degree or equivalent experience required.
• 1–2 years of RFP/RFI/security questionnaire management in a tech environment or for a software company.
• High level of IT, networking and information security knowledge.
• Robust knowledge of industry certifications and regulations (SOC 2, ISO, GDPR, etc.).
• Outstanding written and verbal communication skills across a global organization.
• Excellent attention to detail and analytical skills.
• Able to prioritise workloads and work independently, with collaboration when needed.
• Capable of multitasking and meeting deadlines under pressure.
• Basic knowledge of Microsoft Office; Salesforce is a plus.
• Willingness to shift hours to support North America Sales.
• Stable internet connection required.

Responsibilities

• Be the first point of contact with Go-to-Market, Legal and GCO to provide updates.
• Deploy a Claude-powered triage agent on the GCO mailbox to log requests.
• Respond to RFIs, RFPs and security questionnaires within SLAs.
• Coordinate quality control checks and updates on RFP/RFI libraries and repositories.
• Create customer account access requests and answer queries on Safebase.
• Manage timescales, expectations, and relationships.
• Work with internal experts to develop consistent, compelling responses to proposal requirements.
• Review and respond to Restricted Party Screening alerts; elevate as needed.
• Support the delivery of GCO objectives.
• Review, register and allocate requests from the GTM team.
• Engage in projects for professional development.

Skills

RFP/RFI management

Security questionnaires

Networking

Information Security

Certifications & regulations

Communication

Attention to detail

Multitasking

MS Office

Salesforce (optional)

North America support hours

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Salesforce

Job description

Mimecast South Africa is seeking a Customer Framework Compliance Senior Analyst to support our sales team in responding to RFPs, RFIs and security questionnaires during the sales process. This 12-month role in RSA focuses on enterprise customers and requires collaboration with Sales, Legal and GCO to ensure timely, accurate responses.

The role emphasizes proactive multitasking, strong written and verbal communication, and working with subject matter experts to compile high-quality responses.