Customer Framework Compliance Senior Analyst

Mimecast South Africa; Johannesburg; On-site; ZAR 384,000 - 480,000; Full time

Job summary

Mimecast South Africa is seeking a Customer Framework Compliance Senior Analyst to support our sales team in responding to RFPs, RFIs and security questionnaires during the sales process. This 12-month role in RSA focuses on enterprise customers and requires collaboration with Sales, Legal and GCO to ensure timely, accurate responses.

The role emphasizes proactive multitasking, strong written and verbal communication, and working with subject matter experts to compile high-quality responses.

Qualifications

• Degree or equivalent experience required.
• 1–2 years of RFP/RFI/security questionnaire management in a tech environment or for a software company.
• High level of IT, networking and information security knowledge.
• Robust knowledge of industry certifications and regulations (SOC 2, ISO, GDPR, etc.).
• Outstanding written and verbal communication skills across a global organization.
• Excellent attention to detail and analytical skills.
• Able to prioritise workloads and work independently, with collaboration when needed.
• Capable of multitasking and meeting deadlines under pressure.
• Basic knowledge of Microsoft Office; Salesforce is a plus.
• Willingness to shift hours to support North America Sales.
• Stable internet connection required.

Responsibilities

• Be the first point of contact with Go-to-Market, Legal and GCO to provide updates.
• Deploy a Claude-powered triage agent on the GCO mailbox to log requests.
• Respond to RFIs, RFPs and security questionnaires within SLAs.
• Coordinate quality control checks and updates on RFP/RFI libraries and repositories.
• Create customer account access requests and answer queries on Safebase.
• Manage timescales, expectations, and relationships.
• Work with internal experts to develop consistent, compelling responses to proposal requirements.
• Review and respond to Restricted Party Screening alerts; elevate as needed.
• Support the delivery of GCO objectives.
• Review, register and allocate requests from the GTM team.
• Engage in projects for professional development.

Skills

RFP/RFI management

Security questionnaires

Networking

Information Security

Certifications & regulations

Communication

Attention to detail

Multitasking

MS Office

Salesforce (optional)

North America support hours

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Salesforce

Job description

Customer Framework Compliance Senior Analyst, GCO

About the position

The Mimecast Governance and Certification Office (GCO) is looking for a Customer Framework Compliance Senior Analyst to aid in the trust and assurance conversation during the sales process. This is a 12-month role based in RSA. In this role you will be helping to support Mimecast’s sales team in responding to requests and questionnaires of all sizes, with a primary focus on large, enterprise customers. The successful candidate will have experience working at a software company and responding to Tenders, RFPs, RFIs, and security questionnaires. The Customer Framework Compliance Senior Analyst will work with Sales in the review of Restricted Party Screening (RPS) alerts. The individual will consult with subject matter experts and the GCO team to compile responses to customer enquiries and support employees at all levels. The Customer Framework Compliance area is a fast paced and highly demanding environment. Candidates must be proactive and capable of multi-tasking under pressure with limited oversight from management. The ability to be resourceful and learn on the job is essential.

Key Responsibilities

• Work as a first point of contact with Go-to-Market, Legal and GCO itself to provide accurate updates to all requests.
• Deploy a Claude-powered triage agent on the GCO shared mailbox to automatically log and register incoming requests.
• Respond to customer RFIs, RFPs and security questionnaires within the specified SLAs.
• Coordinate recurring quality control checks and updates on RFP/RFI response library and other repositories often used in response development.
• Create customer account access requests and answer customer queries on Safebase.
• Manage timescales, expectations, and interpersonal relationships.
• Work effectively with internal subject matter experts to develop consistent, compelling responses to satisfy proposal requirements.
• Review and respond to Restricted Party Screening alerts and elevate as necessary.
• Support the delivery of GCO objectives.
• Review, register and allocate requests from the GTM team.
• Engaging in various projects to enhance professional development.

Essential Skills and Experience

• A degree or equivalent experience is required.
• 1-2 years experience in RFP/RFI/ security questionnaire management in a technology environment or for a software company.
• High level of knowledge of general IT, Networking, and Information Security.
• Robust knowledge of industry certifications and regulations (SOC 2, ISO, GDPR, etc.).
• Demonstrates outstanding written and verbal communication skills, effectively engaging with employees at all levels across the global organization.
• Exceptional attention to detail and analytical skills.
• Skilled in prioritizing workloads and working independently, while also excelling in a collaborative team environment.
• Capable of multitasking and working under pressure to meet deadlines.
• Basic knowledge of Microsoft Office and, optionally, Salesforce.
• Flexibility to shift working hours on occasion to support North America Sales Team as needed.
• Due to the remote nature of these hours, a consistantly stable internet connection is required.

The base salary range for this position is 384,000−480,000 ZAR. This range represents the minimum and maximum new hire compensation for this role. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmtive Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.