Enterprise IT Operations Manager

Boardroom Appointments; Centurion; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Boardroom Appointments in Centurion is seeking an Enterprise IT Operations Manager to lead the operational management of our data centre, networks, security and EUC, and to drive value across ITIL-enabled service delivery.

The role focuses on vendor management, contract adherence, and delivering a seamless end-to-end customer experience while aligning with business strategy. Candidates should bring 10+ years in similar environments and relevant certifications.

Qualifications

• BSC Informatics / BCom Informatics or equivalent tertiary education.
• CISSP (security operations) preferred; CISSP or similar.
• ITIL certification for service management.
• Financial management certification is an added advantage.
• PM certification and related experience is an added advantage.

Responsibilities

• Oversee the data centre, networks and OT operations to support the business.
• Manage IT Security, EUC and Service Desk as essential support functions.
• Lead IT suppliers and contracts and ensure adherence to OLAs.
• Own IT Operations processes across hosted infra, networks and security.
• Guide end-to-end IT service delivery in line with business strategy.

Skills

IT Operations Management

Data Centre Management

IT Service Management

Cyber Security

Vendor Management

Education

BSC Informatics / BCom Informatics or equivalent

CISSP

ITIL Certification

Financial Management Certification

Project Management Certification

Tools

ITIL

Vendor Management Tools

Job description

About the job Enterprise IT Operations Manager

Responsible for the Operational Management of the companys data centre and network infrastructure,

technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk

as a support function to the business. Responsible for all operational aspects including day-to-day

management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated

reporting. Guide and provide the delivery of IT Services in line with Business strategy to all customers with a

key focus on enhancing and improving seamless end-to-end customer experience.

Manage all active and relevant IT Suppliers according to the services they deliver through the associated

contracts. Responsible for Business user relationship management and adherence to agreed OLAs.

Own, control, and manage all the processes for IT Operations on Hosted Infrastructure, Networks, Security,

Service Desk and EUC environments.

REQUIRED MINIMUM EDUCATION/TRAINING

• BSC Informatica / BCom Informatica or equivalent Tertiary Education
• Relevant IT Security Operations certification i.e., CISSM / CISSP
• ITIL certification
• Financial Management certification is an added advantage
• Project Management certification and relevant experience is an added advantage

REQUIRED MINIMUM WORK EXPERIENCE

• Minimum 10 years working experience in a network, data center, IT service management, IT service desk and cyber security IT environment
• Experience in operational technology will be an added advantage