IT Operations Tech Support Lead

Concentrix Corporation; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Concentrix Corporation in Cape Town seeks a Technical Support II in IT Operations to deliver end-user support across desktop, network, telephony, and applications. You will act as a frontline escalation point, keeping the on-premises environment healthy and within SLAs.

The ideal candidate has 3-5 years in IT Operations or technical support, hands-on with AD, DNS, SCCM, patching, and security controls, and is comfortable working a 24/7 shift pattern in a fast-paced, global service delivery

Qualifications

• 3–5 years of experience supporting desktop, network, server, voice, telephony, and application environments in IT Operations or technical support.
• Working knowledge of Active Directory, Group Policy, DNS, DHCP, file servers, SCCM imaging, endpoint encryption, patching, and desktop controls.
• Ability to troubleshoot hardware, software, network, and peripherals while managing tickets per SLA.
• Understanding of IT security, compliance, audit, and business continuity incl. PCI, HIPAA, COPC, ISO 27001, SSAE, and BCP.

Responsibilities

• Participate in Incident Management, Sev1 support, artifact collection, analysis, and coordination to resolve issues.
• Provide L1 support for network, server, voice, desktop, application, and telephony infrastructure.
• Support transitions by ensuring image readiness, SCCM image validation, and patching/documentation updates.
• Support IT compliance, security, audit readiness, and BCP testing across standards.
• Coordinate a team of 5–10, including scheduling, feedback, hiring support, and reporting.
• Complete mandatory training within the required timeframe.
• Hold regular 1:1s with manager and direct reports.

Skills

End-user support

Desktop support

Network support

Telephony

Active Directory

Group Policy

DNS

DHCP

SCCM imaging

Endpoint encryption

Patch management

IT security basics

Job description

Concentrix Corporation in Cape Town seeks a Technical Support II in IT Operations to deliver end-user support across desktop, network, telephony, and applications. You will act as a frontline escalation point, keeping the on-premises environment healthy and within SLAs.

The ideal candidate has 3-5 years in IT Operations or technical support, hands-on with AD, DNS, SCCM, patching, and security controls, and is comfortable working a 24/7 shift pattern in a fast-paced, global service delivery