Enrollment & Registration Specialist

Advtech; Cape Town; Híbrido; ZAR 180 000 - 280 000; Tempo integral

Resumo da oferta

Yonda Tax in Cape Town seeks a Registration Specialist to manage indirect tax registrations across the US, Canada, Europe, and Australia. You will communicate with tax offices, verify information, and escalate appropriately, with a monthly in-person requirement in Cape Town.

You’ll work with Support and Customer Success Managers, handle registrations end-to-end, monitor the registrations inbox, and respond to tax office inquiries while maintaining good standing of registrations.

Qualificações

• Client-facing role in a regulated environment.
• Strong communication with stakeholders.
• Experience handling escalations in support functions.
• Ability to learn about Yonda and our product line.
• Comfort navigating admin portals.
• Clear written communication for tax office and client correspondence.

Responsabilidades

• Call the IRS to obtain FEINs for new registrations.
• Follow up with tax offices on delayed or stuck registrations.
• Action new registrations end-to-end.
• Monitor the registrations inbox and respond to tax office correspondence.
• Resolve Intercom tickets escalated by CSMs on registration issues.
• Field client questions from upselling outreach, escalating where needed.
• Use the admin portal's filters to self-manage outstanding work.
• Follow and give feedback on internal registration guides.

Conhecimentos

Client facing

Regulated environment

Escalations handling

Stakeholder communication

Admin portals

Written communication

Ferramentas

Intercom

Descrição da oferta de emprego

Registration Specialist

Posted today

Job Description

Registrations Specialist Cape Town (once a month in-person requirement) About the role

Yonda Tax automates indirect tax return processing and submission across the US, Canada, Europe, and Australia. As we register clients in new states and jurisdictions, this role owns getting those registrations across the line and keeping existing ones in good standing with the relevant tax offices.

It's an administrative role that requires real judgment. You'll be on the phone with tax offices regularly, and need to know when to push back on information that doesn't match your experience versus when to accept it and escalated internally.

You’ll work closely with our Support team and Customer Success Managers, picking up registration escalations and helping field client questions

Registrations Specialist Cape Town (once a month in-person requirement) About the role

Yonda Tax automates indirect tax return processing and submission across the US, Canada, Europe, and Australia. As we register clients in new states and jurisdictions, this role owns getting those registrations across the line and keeping existing ones in good standing with the relevant tax offices.

It's an administrative role that requires real judgment. You'll be on the phone with tax offices regularly, and need to know when to push back on information that doesn't match your experience versus when to accept it and escalated internally.

You’ll work closely with our Support team and Customer Success Managers, picking up registration escalations and helping field client questions

What you'll do

• Call the IRS to obtain FEINs for new registrations


• Follow up with tax offices on delayed or stuck registrations


• Action new registrations end-to-end


• Monitor the registrations inbox and respond to tax office correspondence


• Resolve Intercom tickets escalated by CSMs on registration issues


• Field client questions from upselling outreach, escalating where needed


• Use the admin portal's filters to self-manage outstanding work


• Follow and give feedback on internal registration guides

What we're looking for

• Background in a client facing role in a regulated environment


• Confident and comfortable communication with stakeholders


• Strong understanding of escalations protocols within support functions


• Ability and desire to learn and apply knowledge about Yonda and our product line to your role


• Comfortable navigating admin portals


• Strong written communication clear enough for tax office and client correspondence

Why Yonda: Who we are:

Yonda is a technology driven indirect tax partner that helps global businesses stay compliant with confidence. We combine expert service with smart tools to simplify registrations, filings, and VAT