End-to-End Air Freight Coordinator (Imports)

Sourcefit; Cape Town; Presencial; ZAR 240 000 - 360 000; Tempo integral

Resumo da oferta

Sourcefit is seeking an experienced Air Freight Coordinator to support day-to-day air freight import operations for a UK-based freight forwarding business. The role is client-facing and supplier-facing, handling shipments from pre-alert to final delivery.

You will communicate with customers, airlines, overseas agents, customs brokers and hauliers, manage documentation, quotations, and resolve delays. Four years in air freight forwarding and CargoWise experience are highly preferred.

Qualificações

• Minimum 4 years of experience in air freight forwarding operations.
• Experience working within a freight forwarding company.
• Strong experience in air freight imports and managing shipments end-to-end.
• Solid understanding of air freight operations, including airline routings, documentation, customs processes and delivery coordination.
• Excellent written and spoken English, with the confidence to communicate with customers and suppliers.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to work independently, take ownership, and make sound operational decisions.
• Ability to manage exceptions, delays, and competing priorities in a fast-paced environment.
• CargoWise experience is strongly preferred and will be a significant advantage.

Responsabilidades

• Handle day-to-day air freight import operations.
• Manage shipments from pre-alert through customs clearance and final delivery.
• Receive and review shipment pre-alerts and ensure all required documentation is complete.
• Follow up with overseas agents and suppliers for missing or incomplete documentation.
• Coordinate customs clearance, airline collections, haulage, and final delivery arrangements.
• Communicate directly with customers by phone and email regarding shipment status and enquiries.
• Liaise with airlines, overseas agents, customs brokers, hauliers, and other suppliers.
• Prepare and check shipping and customs documentation as required.
• Provide accurate and competitive quotations to customers and partner agents.
• Proactively monitor shipments and provide regular customer updates throughout the shipment lifecycle.
• Take ownership of service issues, exceptions, and delays and resolve them where possible.
• Maintain accurate shipment and customer records within the transport management system.
• Build strong working relationships with customers, suppliers, and international partners.
• Provide a high level of customer service and represent the business professionally at all times.

Conhecimentos

Air freight imports

Customer service

Communication

Problem solving

Independent work

Ferramentas

CargoWise

Descrição da oferta de emprego

Sourcefit is seeking an experienced Air Freight Coordinator to support day-to-day air freight import operations for a UK-based freight forwarding business. The role is client-facing and supplier-facing, handling shipments from pre-alert to final delivery.

You will communicate with customers, airlines, overseas agents, customs brokers and hauliers, manage documentation, quotations, and resolve delays. Four years in air freight forwarding and CargoWise experience are highly preferred.