GLOBAL COORDINATION CENTRE OPERATOR // Johannesburg

Medi Response Holdings PTY LTD; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Medi Response Holdings PTY LTD is seeking motivated and professional individuals to join our Global Coordination Centre in Johannesburg. You will coordinate emergency and medical assistance cases, providing high-quality support in a fast-paced, international environment.

The role requires strong communication and organisational skills, the ability to multitask, and willingness to work shifts including weekends and public holidays. Growth within emergency medical services is offered.

Qualifications

• Experience in emergency services, coordination, healthcare, or call centre environments is advantageous.
• Ability to work shifts, including weekends and public holidays.
• High attention to detail and multitasking ability.
• Strong communication and organisational skills.
• Calm and professional under pressure.

Responsibilities

• Coordinate emergency and medical assistance cases.
• Maintain operational communication between teams and stakeholders.
• Monitor and support ongoing cases from initiation to resolution.
• Ensure accurate reporting and information management.
• Deliver professional client and operational support in high-pressure environments.

Skills

Communication skills

Organisational skills

Attention to detail

Multitasking

Shift work

Calm under pressure

Job description

Medi Response is looking for motivated and professional individuals to join our Global Coordination Centre, where precision, communication, and rapid response are essential.

Join the team behind the coordination of critical emergency and medical support operations across regional and international environments.

Key responsibilities

• Coordinate emergency and medical assistance cases.
• Managing operational communication between teams and stakeholders.
• Monitoring and supporting ongoing cases from initiation to resolution.
• Ensuring accurate reporting and information management.
• Delivering professional client and operational support in high-pressure environments.
• Strong communication and organisational skills.
• Ability to work shifts, including weekends and public holidays.
• High attention to detail and ability to multitask.
• Experience in emergency services, coordination, healthcare, or call centre environments will be advantageous.
• Ability to remain calm and professional under pressure.

What we offer

• Dynamic operational environment
• Opportunity to work within an internationally focused coordination centre
• Be part of a team making a difference when it matters most
• Professional growth within the emergency medical and assistance sector