EAP Care Center Administrator

Momentum; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Momentum in Cape Town seeks an administrative assistant for the Employee Assistance Programme Care Centre. You will help ensure service levels and efficient case management, supporting case managers, coordinating follow-ups and documenting activities.

Strong MS 365 (Excel) skills and SACSSP-registered or Social Auxiliary Worker status are required. Responsibilities include liaising with stakeholders, keeping precise records, processing invoices, and providing excellent client service while

Qualifications

• National Senior Certificate is required for eligibility.
• Recent Social Work graduate or registered Social Auxiliary Worker with SACSSP.
• MS 365 proficiency, particularly Excel, is required.

Responsibilities

• Provide support to case managers and liaise with stakeholders for follow-ups.
• Liaise with affiliates for updates on referred cases.
• Ensure fair distribution of work in allocation inboxes.
• Keep accurate records of appointments, calls, referrals, and plans.
• Process affiliate invoices within required timeframes.
• Respond to after-hours and weekend crisis calls when necessary.
• Build and maintain relationships with clients and stakeholders.
• Deliver on service level agreements and monitor client service quality.
• Identify opportunities to improve processes and client service delivery.

Skills

MS 365 proficiency

Excel

Education

National Senior Certificate

Tools

MS 365

Job description

Momentum in Cape Town seeks an administrative assistant for the Employee Assistance Programme Care Centre. You will help ensure service levels and efficient case management, supporting case managers, coordinating follow-ups and documenting activities.

Strong MS 365 (Excel) skills and SACSSP-registered or Social Auxiliary Worker status are required. Responsibilities include liaising with stakeholders, keeping precise records, processing invoices, and providing excellent client service while