E-commerce & Social Media Assistant

Placements24; Soweto; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive entry-level salary

Structured training program

Supportive and collaborative team

Exposure to e-commerce and social媒体营销

Grow within the company

Job summary

Placements24 in Soweto is seeking an enthusiastic E-commerce & Social Media Assistant to support daily online operations, manage product listings, and engage with customers on social platforms. This entry-level role offers hands-on experience in a fast-paced digital marketing environment with structured training and a collaborative team.

The role provides exposure to e-commerce and social media marketing, with opportunities to grow within the company and develop skills in online retail.

Qualifications

• Prior internship or 1-2 years of experience in e-commerce, social media, or marketing.
• Basic understanding of e-commerce principles and social media platforms.
• Strong written and verbal communication skills with excellent attention to detail.
• Proficiency in using computers, including MS Office applications.
• Enthusiasm for learning and eagerness to contribute to team goals.
• A proactive attitude and ability to manage multiple tasks efficiently.

Responsibilities

• Assist with managing and updating product listings on the company's e-commerce website, ensuring accuracy in descriptions, pricing, and images.
• Support the creation and scheduling of engaging content for various social media platforms (e.g., Facebook, Instagram).
• Monitor social media channels, respond to customer inquiries and comments promptly, and help foster a positive online community.
• Assist in tracking key e-commerce and social media metrics, compiling basic reports on performance.
• Help coordinate order fulfillment and customer service inquiries related to online sales.
• Conduct basic market research on competitor activities and industry trends as directed.

Skills

MS Office

Written and verbal communication

Attention to detail

Multi-tasking

Tools

Microsoft Office

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented E-commerce & Social Media Assistant to join their growing team in Soweto . This entry-level position is perfect for someone passionate about online retail and social media engagement, looking to kickstart their career in digital marketing. You will support the e-commerce and social media teams in daily operations, including managing product listings, creating social media content, and engaging with customers online. This role offers hands-on experience in a fast-paced environment, contributing directly to the online presence and sales performance of the company within a supportive, office-based setting.

Key Responsibilities

• Assist with managing and updating product listings on the company's e-commerce website, ensuring accuracy in descriptions, pricing, and images.
• Support the creation and scheduling of engaging content for various social media platforms (e.g., Facebook, Instagram).
• Monitor social media channels, respond to customer inquiries and comments promptly, and help foster a positive online community.
• Assist in tracking key e-commerce and social media metrics, compiling basic reports on performance.
• Help coordinate order fulfillment and customer service inquiries related to online sales.
• Conduct basic market research on competitor activities and industry trends as directed.

Requirements

• Prior internship or 1-2 years of experience in a related role, preferably in e-commerce, social media, or marketing.
• Basic understanding of e-commerce principles and social media platforms.
• Strong written and verbal communication skills with excellent attention to detail.
• Proficiency in using computers, including MS Office applications.
• Enthusiasm for learning and eagerness to contribute to team goals.
• A proactive attitude and ability to manage multiple tasks efficiently.

Benefits

• Competitive entry-level salary.
• Structured training program and opportunities for skill development.
• Supportive and collaborative team environment.
• Exposure to key aspects of e-commerce and social media marketing.
• Opportunity to grow within the company and advance in a digital career.