E-commerce Sales Assistant

Placements24; Gqeberha; Hybrid; ZAR 90,000 - 180,000; Part time

Benefits offered by this job

Remote work

Flexible schedule

Training provided

Remote work based in Eastern Cape

Job summary

Placements24 is seeking a diligent E-commerce Sales Assistant to support our online retail operations from a remote setting. You will handle customer inquiries, assist with product selection, process orders, and ensure smooth post-purchase experiences for Port Elizabeth-based customers and the broader Eastern Cape market.

Ideal candidates are well-organized with strong English communication, comfortable with online shopping platforms, and able to work independently.

Qualifications

• Previous customer service or sales support experience in e-commerce preferred.
• Excellent written and spoken English communication.
• Proficient with computers, browsers and online tools.
• Familiarity with e-commerce platforms and online purchasing flows.
• Strong organizational skills and attention to detail.
• Ability to work remotely and manage time independently.
• Customer-centric approach with problem solving mindset.
• Interest in online retail and customer support.

Responsibilities

• Respond to customer inquiries via email, chat or phone regarding products, orders and shipping.
• Help customers navigate the e-commerce site and make informed purchases.
• Process online orders accurately and efficiently.
• Track order status and provide timely updates.
• Handle returns and exchanges with empathy and efficiency.
• Update product information on the platform as needed.
• Collaborate with marketing to reflect promotions online.
• Gather feedback to improve the online shopping experience.
• Maintain product knowledge across offerings.
• Support customer satisfaction and loyalty metrics.

Skills

Customer service

English proficiency

Tech savvy

E-commerce platforms

Organizational skills

Remote work

Problem solving

Communication

Job description

About the Role

Our client, a rapidly expanding online retailer, is seeking a diligent and customer-focused E-commerce Sales Assistant to support their operations based in Port Elizabeth, Eastern Cape . This is an excellent opportunity for someone looking to gain experience in the digital retail space. You will be responsible for managing online sales inquiries, assisting customers with product selection, processing orders, and ensuring a smooth post-purchase experience. The ideal candidate is highly organized, possesses excellent communication skills, and has a strong understanding of online shopping platforms. Join a growing company and contribute to their online success from your home office.

Key Responsibilities

• Respond promptly and professionally to customer inquiries received via email, chat, or phone regarding products, orders, and shipping.
• Assist customers in navigating the e-commerce website and making informed purchasing decisions.
• Process online orders accurately and efficiently, ensuring all details are correct.
• Track order status and provide timely updates to customers.
• Handle customer issues, returns, and exchanges with empathy and efficiency.
• Update product information and listings on the e-commerce platform as needed.
• Collaborate with the marketing team to ensure promotional information is accurately reflected online.
• Gather customer feedback to identify areas for improvement in the online shopping experience.
• Maintain a high level of product knowledge across all company offerings.
• Contribute to maintaining customer satisfaction and loyalty metrics.

Requirements

• Previous customer service or sales support experience, preferably in an e-commerce environment.
• Excellent written and verbal communication skills in English.
• Proficiency in using computers, internet browsers, and online communication tools.
• Familiarity with e-commerce platforms and online shopping processes.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• A customer-centric approach with a problem-solving mindset.
• Enthusiasm for online retail and providing excellent customer support.
• Familiarity with the Port Elizabeth, Eastern Cape market is a plus, but not essential for remote work.
• Ability to adapt to changing procedures and learn new systems quickly.

Benefits

• This is a part-time position offering a salary of R per annum, based on hours worked.
• While working remotely, you will have the flexibility to manage your schedule.
• You will gain valuable experience in the thriving e-commerce industry and be part of a supportive team culture.
• Our client provides ongoing training on their systems and products, enabling professional growth.
• This role offers the convenience of remote work, allowing you to contribute from your home, ideally based in or familiar with the Eastern Cape region.