E-Commerce Retention & Subscription Manager

Salt; Wes-Kaap; Hybrid; ZAR 670,000 - 893,000; Full time

Job summary

Salt in Cape Town is seeking a Senior E-Commerce Retention & Subscription Manager to own the multi-store online ecosystem and drive recurring revenue growth across D2C channels, with a hybrid work setup.

You will own customer retention flows, analyze cohorts, optimize churn, and implement scalable subscription journeys from data to action, influencing AOV and LTV across stores.

Qualifications

• Proven e-commerce operations track record.
• Hands-on experience with recurring billing/subscription software in a D2C environment.
• Experience managing multiple online stores simultaneously.
• Strong understanding of e-commerce metrics (LTV, churn, AOV).
• Ability to analyze cohorts and implement retention fixes independently.
• Self-directed builder who owns end-to-end store infrastructure.

Responsibilities

• Oversee, optimize, and manage day-to-day retention operations across multiple shop environments.
• Own end-to-end subscription lifecycle to reduce churn and increase subscriber LTV.
• Analyze customer purchase frequency, intervals and churn triggers to drive retention campaigns.
• Design and deploy automated post-purchase email and SMS flows, re-engagement loops, and win-back workflows.
• Implement on-site CRO tweaks, upsell/cross-sell triggers, and post-purchase offers to boost AOV.
• Set up and configure e-commerce store apps and tracking integrations independently.

Skills

E-commerce ops

Subscription platform mastery

Multi-store management

Commercial acumen (LTV, AOV)

Data-driven execution

Solo operator mindset

Job description

Salary: R 60 000 - R 80 000 CTC per month (depending on experience)

Location: Cape Town (Hybrid)

Why it’s a great opportunity:

Take complete ownership of a high-growth subscription engine in the D2C and nutrition space! Build, scale, and manage a multi-store e-commerce infrastructure from scratch, test commercial retention strategies directly on live stores, and enjoy the flexibility of a hybrid role (but mostly remote).

Overview:

We are seeking a sharp, commercially driven Senior E-Commerce Retention & Subscription Manager to take full operational ownership of a multi-shop online ecosystem. Operating at the dynamic intersection of specialized nutrition, FMCG, and direct-to-consumer (D2C) e-commerce, this brand is aggressively scaling its online recurring revenue and customer lifetime value.

In this role, you will be the sole hands-on operator driving customer retention and subscription growth across multiple online storefronts. This is not a broad strategy or team-management position—it is a hands-to-keyboard execution role for an e-commerce builder who knows how to dive straight into customer behavior data, set up automated subscription journeys, and turn retention metrics into bottom-line revenue. If you thrive on analyzing customer cohorts, optimizing skip/swap mechanics, and building high-converting retention flows, this is your ideal platform.

Duties & Responsibilities:

• Multi-Shop Management: Oversee, optimize, and manage day-to-day retention operations, storefront user journeys, and repeat purchasing mechanics across multiple online shop environments.
• Subscription Engine Scaling: Own and manage the end-to-end recurring revenue lifecycle using dedicated subscription platforms to reduce churn, refine skip/swap options, and increase active subscriber lifetime value (LTV).
• Behavioral & Cohort Analytics: Analyze customer purchase frequency, order intervals, and churn triggers to translate raw behavioral data into targeted, commercially driven retention campaigns.
• Lifecycle Automation: Design, deploy, and continuously test automated post-purchase email and SMS flows, re-engagement loops, and personalized win-back workflows.
• Conversion Rate Optimization (CRO): Implement on-site CRO tweaks, upsell/cross-sell triggers, and post-purchase offer flows to boost Average Order Value (AOV) and overall store turnover.
• End-to-End Infrastructure Setup: Set up and configure e-commerce store apps, subscription plugins, pixel/tracking setups, and retention integrations independently from scratch.

Requirements:

• Proven E-Commerce Operations Track Record: Extensive experience managing online shop operations, growing direct-to-consumer revenue, and optimizing e-commerce sales funnels.
• Hands-On Subscription Platform Mastery: Direct, hands-on experience setting up and managing recurring billing/subscription software within a D2C environment.
• Multi-Store Exposure: Demonstrated ability to manage, monitor, and optimize customer journeys across multiple online store accounts simultaneously.
• Deep Commercial Acumen: Thorough understanding of core e-commerce metrics including Customer Lifetime Value (LTV), Churn Rate, Average Order Value (AOV), and Repeat Purchase Rates.
• Data-Driven Execution: Strong ability to analyze customer cohorts, identify retention leakage points, and execute commercial fixes independently.
• Solo Operator Mindset: A self-directed builder who thrives taking full ownership of store infrastructure and executing daily operations without relying on direct reports.

Please note: Due to the high volume of applications, only candidates selected for an interview will be contacted. If you do not hear from us within two weeks, please consider your application unsuccessful at this time. We thank you for your interest in the role and wish you the best in your career search.