E-Commerce & Digital Product Specialist

Hire Resolve; Paarl; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Aone-stop agricultural and retail supplier in South Africa is seeking an E-commerce & Digital Product Specialist to join their Paarl team. You will own the app and online platform from roadmap to release, driving growth and adoption for an omnichannel experience.

Lead design, development, testing and releases, coordinating with IT and vendors to deliver seamless ordering, click‑and‑collect and account self‑service.

Qualifications

• Relevant degree in IT, engineering, business or related field.
• 3+ years in digital product, e-commerce or app product management.
• End-to-end product lifecycle ownership.
• Experience with e-commerce platforms, analytics tools and agile delivery.
• Commercially minded with data-driven decision making.
• Able to build and grow a digital function.
• Advantageous: experience in retail/agri-retail and ERP integration.

Responsibilities

• Own the product roadmap for the Agrimark app and online platform, balancing customer value, commercial return and operational fit.
• Design and continuously improve the customer experience across ordering, click-and-collect, catalogue browsing and account self-service.
• Manage the release cycle end-to-end — specifying features, prioritising the backlog, and coordinating development partners and internal IT through to launch.
• Plan and run testing — functional QA, user acceptance and A/B experiments — to ensure quality releases and evidence-based design decisions.
• Drive growth metrics: adoption, active users, conversion, basket size, retention and channel revenue, with clear reporting against targets.
• Use analytics and customer feedback to identify friction, prioritise fixes, and uncover new opportunities.
• Work across Supply Chain, Finance, Credit, Marketing and branch operations to integrate the platform with ERP and account systems and deliver a seamless omnichannel experience.
• Manage development partners, vendors and budgets, and build out the digital function and team as the channel grows.

Skills

Product ownership

Digital product management

Analytics

Agile delivery

Stakeholder management

Education

Relevant degree

Tools

E-commerce platforms

Analytics tools

Agile delivery

UX principles

Job description

Aone-stop agricultural and retail supplier in South Africa is looking for a E-commernce & Digital Product Specialist to join their team in Paarl, WC.

This is a build-and-grow role for someone who wants to own a product, not just maintain one. As E-Commerce & Digital Product Specialist, you will take full ownership of the app and online platform — click-and-collect, online ordering, catalogue browsing, and the selfservice tools that let our account customers manage their grain, fuel and credit accounts.

You will be the single point of accountability for the platform: shaping the roadmap, designing the experience, overseeing development and releases, running the testing, and driving the growth that turns features into adoption, transactions and customer loyalty. As the channel scales, the function scales with it.

Responsibilities

• Own the product roadmap for the Agrimark app and online platform, balancing customer value, commercial return and operational fit.
• Design and continuously improve the customer experience across ordering, click-and-collect, catalogue browsing and account self-service (grain, fuel and credit).
• Manage the release cycle end-to-end — specifying features, prioritising the backlog, and coordinating development partners and internal IT through to launch.
• Plan and run testing — functional QA, user acceptance and A/B experiments — to ensure quality releases and evidence-based design decisions.
• Drive growth metrics: adoption, active users, conversion, basket size, retention and channel revenue, with clear reporting against targets.
• Use analytics and customer feedback to identify friction, prioritise fixes, and uncover new opportunities.
• Work across Supply Chain, Finance, Credit, Marketing and branch operations to integrate the platform with ERP and account systems and deliver a seamless omnichannel experience.
• Manage development partners, vendors and budgets, and build out the digital function and team as the channel grows.

Requirements

• Relevant degree — e.g. Information Systems, Computer Science, Engineering, Business, Marketing or a related field.
• 3+ years in digital product, e-commerce or app product management, with demonstrable ownership of a live platform.
• Track record across the full product lifecycle: roadmap, UX/design input, build oversight, testing and post-launch growth.
• Working knowledge of e-commerce platforms, analytics tools, agile delivery and UX principles; comfortable briefing and managing technical partners.
• Commercially minded, customer-obsessed and able to translate data into decisions.
• Self-starter who can build a function from where it is today and grow with it.
• Advantageous: experience in retail or agri-retail, account-based or credit-linked customer platforms, and exposure to ERP integration.