E‑commerce Customer Liaison — Luxury Home Decor Support

Lumina Personnel; Cape Town; On-site; ZAR 167,400 - 200,880; Full time

Benefits offered by this job

Medical Aid Contribution

Provident Fund Contribution

Annual Bonuses

Job summary

Lumina Personnel is seeking a motivated E-Commerce Customer Liaison based in Bellville, Cape Town. The ideal candidate will have at least 2 years of experience in customer service and be skilled in handling digital platforms like Shopify.

This full-time, on-site position offers a competitive salary ranging from R15,000 to R18,000, along with benefits like medical aid and annual bonuses. If you are passionate about customer service and looking to grow your career in a dynamic e-commerce environment, we want to hear from you!

Qualifications

• Minimum of 2 years relevant experience in customer service or retail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in handling customer inquiries through various channels.

Responsibilities

• Handle customer queries via telephone, WhatsApp, emails, and social media.
• Collaborate with internal teams for timely shipment of products.
• Assist customers in navigating the website and resolving issues.

Skills

Customer service excellence

Strong communication skills

Organizational skills

Digital platform proficiency

Tools

Shopify

CRM systems

Social media platforms

Job description

Lumina Personnel is seeking a motivated E-Commerce Customer Liaison based in Bellville, Cape Town. The ideal candidate will have at least 2 years of experience in customer service and be skilled in handling digital platforms like Shopify.

This full-time, on-site position offers a competitive salary ranging from R15,000 to R18,000, along with benefits like medical aid and annual bonuses. If you are passionate about customer service and looking to grow your career in a dynamic e-commerce environment, we want to hear from you!