E-Commerce Customer Liaison

Lumina Personnel; Cape Town; On-site; ZAR 167,400 - 200,880; Full time

Benefits offered by this job

Medical Aid Contribution

Provident Fund Contribution

Annual Bonuses

Job summary

Lumina Personnel is seeking a motivated E-Commerce Customer Liaison based in Bellville, Cape Town. The ideal candidate will have at least 2 years of experience in customer service and be skilled in handling digital platforms like Shopify.

This full-time, on-site position offers a competitive salary ranging from R15,000 to R18,000, along with benefits like medical aid and annual bonuses. If you are passionate about customer service and looking to grow your career in a dynamic e-commerce environment, we want to hear from you!

Qualifications

• Minimum of 2 years relevant experience in customer service or retail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in handling customer inquiries through various channels.

Responsibilities

• Handle customer queries via telephone, WhatsApp, emails, and social media.
• Collaborate with internal teams for timely shipment of products.
• Assist customers in navigating the website and resolving issues.

Skills

Customer service excellence

Strong communication skills

Organizational skills

Digital platform proficiency

Tools

Shopify

CRM systems

Social media platforms

Job description

Overview

E-Commerce Customer Liaison.

High-End Luxury - Finishing & Furnishing

Bellville - Cape Town

Salary: R15 000 – R18 000, depending on experience (DOE) with benefits

Market Sector High-End Decor, high-quality fabrics, rugs, wallpaper, and homeware for both local and international markets. For Interior Designers and discerning homeowners.

We are searching for a highly motivated e-commerce customer liaison who is passionate about premium home décor to join our growing e-commerce team to provide our online retail customers with exceptional customer service and support. The successful candidate will be required to attend work outside of normal working hours, as required by an always-on platform.

Seize the opportunity to grow your career in a dynamic e-commerce environment, where your expertise in customer service and problem-solving can truly make an impact. Our client, an established organization in the retail and design industry, is seeking a motivated Junior Customer Liaison to join their team at their Western Cape location. This role offers the chance to develop your skills within a thriving company committed to excellence and innovation.

Duties

• Handle customer queries via telephone, WhatsApp, Shopify Inbox, emails, and social media platforms
• Respond promptly to all customer inquiries and resolve issues efficiently
• Collaborate with internal teams to ensure timely and accurate shipment of products
• Manage returns, exchanges, and refunds while maintaining brand policies
• Support payment processes and troubleshoot account-related issues
• Maintain an in-depth understanding of Hertex HAUS products, features, and benefits
• Proactively recommend complementary products, accessories, and styling solutions
• Assist customers in navigating the website and resolving technical issues
• Gather customer feedback to enhance service and product offerings, and prepare relevant reports

Requirements

• Minimum of 2 years relevant experience in customer service or retail
• Strong communication and organizational skills
• Ability to meet deadlines and work efficiently in a fast-paced environment
• Proficiency in retail sales, interior design knowledge is advantageous
• Competence in handling digital platforms such as Shopify and social media

Familiarity with

• Customer Relationship Management (CRM) systems
• E-commerce platforms
• Basic technical troubleshooting

Benefits

• Medical Aid Contribution
• Provident Fund Contribution
• Annual Bonuses

This is a full-time, on-site position offering a competitive salary. If you are passionate about delivering exceptional customer service and eager to advance your career within a vibrant industry, we want to hear from you. Take the next step in your professional journey—apply today and unlock your potential with a company that values growth and excellence.

Lumina Personnel