E-commerce Content Creator & Community Manager

Placements24; Gauteng; Hybrid; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Fully remote role

Competitive contractor rate

Growth opportunities

Access to online courses

Job summary

Placements24 is seeking a remote-first E-commerce Content Creator & Community Manager to craft engaging content, drive traffic to our online store, and nurture a loyal customer base. You will design visuals, write compelling copy, and manage social channels across Instagram, TikTok, Facebook, and more.

You will collaborate with the marketing team to align with campaigns, monitor community interactions, and stay ahead of trends in the fast-evolving ecommerce space.

Qualifications

• Proven experience as a Content Creator, Social Media Specialist, or Community Manager, with a strong portfolio showcasing e-commerce-focused work.
• Demonstrable skills in graphic design and video editing tools (Canva, Adobe Premiere Pro, Final Cut Pro).
• Excellent writing, editing, and proofreading skills with a strong understanding of brand voice and tone.
• Familiarity with social media management and analytics tools.
• Experience in managing online communities and fostering customer engagement.

Responsibilities

• Conceptualize, create, and edit engaging content for social media platforms (Instagram, TikTok, Facebook, etc.).
• Write compelling and SEO-friendly copy for product descriptions, website updates, email newsletters, and social media posts.
• Develop and execute a content calendar aligned with marketing campaigns and product launches.
• Engage with our online community across channels, responding to comments, messages, and reviews promptly.
• Identify and engage with influencers and brand advocates to expand reach and credibility.
• Analyze content performance metrics and community engagement data to optimize strategies.
• Collaborate with marketing to ensure brand consistency and visual identity across digital touchpoints.
• Stay updated with the latest content creation trends and e-commerce marketing strategies.

Skills

Content creation

Social media

Community management

SEO basics

Tools

Canva

Adobe Premiere Pro

Final Cut Pro

Job description

About the Role

Our client, a rapidly expanding online retailer specializing in (mention niche product category, e.g., artisanal home goods), is seeking a creative and engaging E-commerce Content Creator & Community Manager . This remote-first role is perfect for an individual with a flair for visual storytelling and a passion for building online communities. You will be instrumental in crafting compelling content that showcases our products, drives traffic to our e-commerce platform, and fosters a loyal customer base. Working from anywhere in Tembisa, Gauteng , or beyond, you will be a key player in enhancing our brand's digital footprint and customer interaction through innovative social media and web content strategies. This is an exceptional opportunity to contribute significantly to a growing brand from the comfort of your home office, enjoying the full benefits of a remote work environment.

Key Responsibilities

• Conceptualize, create, and edit engaging content for various social media platforms (Instagram, TikTok, Facebook, etc.), including images, short videos, Reels, and Stories.
• Write compelling and SEO-friendly copy for product descriptions, website updates, email newsletters, and social media posts.
• Develop and execute a content calendar that aligns with marketing campaigns and product launches.
• Actively monitor and engage with our online community across all social media channels, responding to comments, messages, and reviews in a timely and brand-appropriate manner.
• Identify and engage with influencers and brand advocates to expand reach and credibility.
• Analyze content performance metrics and community engagement data to identify trends and optimize future content strategies.
• Collaborate with the marketing team to ensure brand consistency and visual identity across all digital touchpoints.
• Stay up-to-date with the latest content creation trends, social media best practices, and e-commerce marketing strategies.
• Assist in the planning and execution of online contests, giveaways, and promotional campaigns.

Requirements

• Proven experience as a Content Creator, Social Media Specialist, or Community Manager, with a strong portfolio showcasing e-commerce-focused work.
• Demonstrable skills in graphic design and video editing tools (e.g., Canva, Adobe Premiere Pro, Final Cut Pro).
• Excellent writing, editing, and proofreading skills with a strong understanding of brand voice and tone.
• Familiarity with social media management and analytics tools.
• Experience in managing online communities and fostering customer engagement.
• A keen eye for detail, aesthetics, and visual merchandising principles in an e-commerce context.
• Strong understanding of SEO principles as they apply to content creation.
• Excellent communication and interpersonal skills, essential for effective remote collaboration.
• Self-motivated and highly organized, with the ability to manage multiple projects and meet deadlines in a fully remote setting.
• A passion for e-commerce and staying current with digital marketing trends.

Benefits

• This role offers the flexibility and autonomy of a fully remote position, allowing you to work from your preferred location.
• Our client provides a competitive contractor rate and the opportunity to work on exciting projects for a growing brand.
• You'll gain valuable experience in content creation, community management, and e-commerce marketing, with the potential for long-term engagement based on performance.
• We support professional growth through access to relevant online courses and resources.
• While this is a contractor role, we foster a collaborative and supportive virtual environment.
• This position is ideal for a motivated individual seeking to leverage their creative talents and make a tangible impact on an e-commerce business.