E-commerce Community Manager

Placements24; Benoni; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Professional development

Flexible schedule

Collaborative virtual team

Job summary

Placements24 is seeking a vibrant E-commerce Community Manager to join a fully remote team, driving a loyal customer base and a strong online brand presence across South Africa. You will be the brand voice on social platforms, engage with customers, respond to inquiries, and create a positive community experience.

This role emphasizes social media savvy, content creation, and customer engagement, with opportunities to shape the online community and contribute to growth from home within a

Qualifications

• Proven experience in community management, social media management, or customer engagement roles.
• Excellent written and verbal communication skills.
• Strong understanding of social media platforms and best practices for community building.
• Experience with social media monitoring and management tools.
• Ability to empathize with customers and work remotely.
• Self-motivated with the ability to work independently and collaboratively.

Responsibilities

• Develop and execute strategies to grow and engage the online community across social platforms and forums.
• Monitor conversations, respond to comments promptly, and foster positive interactions.
• Create and share engaging content (posts, stories, polls) that resonates with the audience.
• Serve as the primary contact for inquiries and feedback on social media and community sites.
• Identify and engage brand advocates and influencers to expand reach and credibility.
• Analyze engagement metrics and report KPIs to refine strategy.

Skills

Community management

Social media management

Copywriting

Communication skills

Job description

About the Role

Our client is seeking a vibrant and engaging E-commerce Community Manager to join their fully remote team. This role is pivotal in building and nurturing a loyal customer base by fostering a strong online community around the brand. You will be the primary voice of the company on social media platforms, engaging with customers, responding to inquiries, and creating a positive brand experience. This is an excellent opportunity for a social media savvy individual passionate about customer engagement and brand building in the online space, working from home and contributing to our growth across South Africa .

Key Responsibilities

• Develop and execute strategies to grow and engage the online community across social media platforms, forums, and other relevant channels.
• Monitor social media conversations, respond to comments and messages promptly, and foster positive interactions.
• Create and share engaging content , including posts, stories, and interactive polls, that resonates with the target audience.
• Act as the primary point of contact for customer inquiries and feedback received through social media and community platforms.
• Identify and engage with brand advocates and influencers to expand reach and credibility.
• Analyze community engagement metrics and report on key performance indicators, providing insights for strategy refinement.

Requirements

• Proven experience in community management , social media management, or customer engagement roles.
• Excellent written and verbal communication skills, with a talent for crafting engaging and authentic copy.
• Strong understanding of various social media platforms and best practices for community building.
• Experience with social media monitoring and management tools.
• Ability to empathize with customers and resolve issues effectively.
• Self-motivated with the ability to work independently and collaboratively in a remote setting.

Benefits

• Competitive salary for a remote position.
• Opportunity to build and shape an online community.
• Flexibility of working from home.
• Access to professional development resources for community and social media growth.
• A supportive and collaborative virtual team environment.