E-commerce Community Manager

Placements24; Richards Bay; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks an energetic E-commerce Community Manager to grow and nurture the online community, act as the voice of the brand, and drive customer engagement.

You will monitor conversations, respond to inquiries, develop engagement strategies, moderate discussions, and coordinate community events, with opportunities for performance-based bonuses and clear career progression.

Qualifications

• Proven experience as a Community Manager or similar role.
• Excellent communication and customer service skills.
• Proven ability to build and nurture online communities.
• Familiarity with social media management and monitoring tools.
• Understanding of e-commerce operations and customer journey.
• Ability to handle challenging customer interactions with diplomacy.

Responsibilities

• Monitor and engage with the online community across social platforms.
• Respond to inquiries and feedback in a brand-consistent manner.
• Develop and implement engagement strategies to foster advocacy.
• Moderate discussions to ensure a positive environment.
• Escalate issues to internal teams for resolution.
• Organize community events, contests, and initiatives.

Skills

Community management

Social media

Customer service

Communication

Relationship building

Moderation

Job description

About the Role

Our client is seeking an engaging and proactive E-commerce Community Manager to foster and grow their online community in Richards Bay, KwaZulu-Natal . This role is crucial for building brand loyalty, driving customer interaction, and providing valuable feedback loops between customers and the business. You will be the voice of the brand online, actively participating in conversations, moderating discussions, and creating a positive and supportive environment for customers. The ideal candidate is passionate about social media, understands customer service principles, and excels at building relationships.

Key Responsibilities

• Actively monitor and engage with the online community across various social media platforms and forums.
• Respond to customer inquiries, comments, and feedback in a timely, helpful, and brand-consistent manner.
• Develop and implement community engagement strategies to foster brand advocacy and user-generated content.
• Moderate online discussions, ensuring a positive and respectful community environment.
• Identify and escalation customer issues and feedback to relevant internal teams for resolution and improvement.
• Organize and promote community events, contests, and initiatives to drive participation and engagement.

Requirements

• Proven experience as a Community Manager, Social Media Coordinator, or similar role.
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated ability to build and nurture online communities.
• Proficiency in using social media management and monitoring tools.
• Understanding of e-commerce operations and customer journey mapping.
• Ability to handle challenging customer interactions with diplomacy and professionalism.

Benefits

• Competitive salary package for the Richards Bay area.
• Opportunity to build and shape a vibrant online community.
• A supportive team environment with clear career progression paths.
• Exposure to diverse aspects of the e-commerce business.
• Potential for performance-based bonuses.