E-Commerce Administrator and PA

Green Marble Recruitment Consultants; Gauteng; On-site; ZAR 167,000 - 246,000; Full time

Job summary

Green Marble Recruitment Consultants in South Africa is seeking a dedicated customer service professional to respond promptly to emails, live chats, and phone calls, addressing queries with a friendly, helpful tone.

The role includes processing order amendments, returns, exchanges, using WooCommerce and Shopify to locate orders and update statuses, and supporting calendar scheduling and basic reporting for the Head of E-Commerce.

Responsibilities

• Respond promptly and professionally to customer emails, live chats, and phone calls.
• Answer incoming calls, address customer queries, and direct calls to appropriate team members when necessary.
• Maintain a friendly, helpful tone while troubleshooting customer issues and delivering exceptional service.
• Process online order amendments, cancellations, and address updates accurately
• Manage the end-to-end returns and exchanges workflow (issuing return labels, checking returned stock, authorising refunds or store credit).
• Use WooCommerce / Shopify to locate orders, check stock levels, and update order statuses.
• Calendar & Schedule Management: Assist the Head of E-Commerce with calendar scheduling, meeting reminders, and agenda preparation.
• Help draft internal documents, track ongoing project tasks, and prepare basic reports.
• Manage occasional personal/professional admin errands and priority tasks as directed.

Job description

Key Responsibilities:

• Respond promptly and professionally to customer emails, live chats, and phone calls.
• Answer incoming calls, address customer queries, and direct calls to appropriate team members when necessary.
• Maintain a friendly, helpful tone while troubleshooting customer issues and delivering exceptional service.
• Process online order amendments, cancellations, and address updates accurately
• Manage the end-to-end returns and exchanges workflow (issuing return labels, checking returned stock, authorising refunds or store credit).
• Use WooCommerce / Shopify to locate orders, check stock levels, and update order statuses.
• Calendar & Schedule Management: Assist the Head of E-Commerce with calendar scheduling, meeting reminders, and agenda preparation.
• Help draft internal documents, track ongoing project tasks, and prepare basic reports.
• Manage occasional personal/professional admin errands and priority tasks as directed.