E-Commerce Warehouse Supervisor

Pepkor Lifestyle; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle is seeking an E-Commerce Warehouse Supervisor to oversee daily warehouse operations and lead a team of associates ensuring safe, accurate, and efficient processing of inbound and outbound e-commerce orders.

You will manage workflows, monitor inventory in the WMS, and drive continuous improvement on the warehouse floor to meet daily SLAs and quality standards.

Qualifications

• 3+ years of warehouse operations experience with 1–2 years in a supervisory role; e-commerce or retail fulfillment preferred.
• Hands-on experience with WMS, barcode scanners, and shipping software (SAP). Proficient in Microsoft Office or Google Workspace.
• Strong communication, conflict resolution, and ability to build a high-performing team.
• Ability to stand/walk for extended periods and lift up to 50 lbs in a fast-paced environment.

Responsibilities

• Team Leadership: supervise, train, and motivate a team of warehouse associates; manage schedules and provide feedback.
• Order Fulfillment: oversee picking, packing, and shipping to meet SLAs and quality standards.
• Inventory Management: monitor stock levels, coordinate cycle counts, and ensure accuracy in the WMS.
• Inbound & Outbound Operations: manage receiving, quality control, putaway, and daily carrier pickups.
• Safety & Compliance: enforce safety policies and OSHA regulations to maintain a safe workspace.
• Process Improvement: identify bottlenecks and implement solutions to boost productivity and reduce processing times.

Skills

Team Leadership

Communication

Problem Solving

Organizational Skills

Stamina/Physical Endurance

Tools

WMS

Barcode Scanners

Shipping Software (SAP)

Microsoft Office/Google Workspace

Job description

The Role

The E-Commerce Warehouse Supervisor will oversee daily warehouse operations, ensuring that all inbound and outbound e-commerce orders are processed safely, accurately, and efficiently. You will lead a team of warehouse associates, manage workflows, monitor inventory, and drive continuous improvement on the warehouse floor.

Key Responsibilities

• Team Leadership: Supervise, train, and motivate a team of warehouse associates. Manage schedules, assign daily tasks, monitor performance, and conduct regular feedback sessions.

• Order Fulfillment: Oversee the picking, packing, and shipping of e-commerce orders to ensure they meet daily service level agreements (SLAs) and quality standards.

• Inventory Management: Monitor stock levels, coordinate cycle counts, and ensure inventory accuracy within the Warehouse Management System (WMS).

• Inbound & Outbound Operations: Manage receiving, quality control, and putaway processes for new inventory. Coordinate with shipping carriers for daily pickups.

• Safety & Compliance: Enforce all company safety policies and OSHA regulations to maintain a clean, organized, and hazard-free work environment.

• Process Improvement: Identify bottlenecks in warehouse workflows and implement solutions to increase productivity and reduce order processing times.

Qualifications & Skills

• Experience: 3+ years of warehouse operations experience, with at least 1-2 years in a supervisory or team lead role (e-commerce or retail fulfillment experience is highly preferred).

• Technical Proficiency: Hands-on experience with Warehouse Management Systems (WMS), barcode scanners, and shipping software (e.g., Sap). Proficient in Microsoft Office or Google Workspace.

• Leadership: Strong ability to communicate effectively, resolve conflicts, and build a positive, high-performing team culture.

• Physical Requirements: Ability to stand/walk for extended periods and lift up to 50 lbs as needed in a fast-paced environment.

• Problem-Solving: Excellent organizational skills and the ability to think on your feet to resolve logistical issues quickly.