Durban - Clinical Engagement Representative

Quro Medical; Durban; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Travel reimbursement

Career development opportunities

Performance-based incentives

Equal opportunity employer

Job summary

Quro Medical is expanding its team and seeks a Clinical Engagement Representative to engage general practitioners and practice teams across the region. The role focuses on building trust, educating on Hospital-at-Home and streamlining referrals while maintaining regulatory and ethical standards.

The successful candidate will travel within KwaZulu-Natal, nurture long-term professional relationships, and support clinics in adopting our care model, contributing to improved patient outcomes and a

Qualifications

• A relevant healthcare qualification is required.
• At least three years of clinical or medical representative experience.
• Ability to build credible relationships with doctors and healthcare teams.
• Valid driver's licence and own reliable vehicle; willingness to travel extensively.
• Strong communication, presentation, and organisational skills.
• Experience with CRM or activity-tracking tools and Microsoft 365 is desirable.

Responsibilities

• Build and maintain professional relationships with general practitioners and practice staff.
• Educate on Hospital-at-Home model, admission criteria, patient pathways and governance.
• Support practices with referrals and be first point of contact for queries.
• Plan and execute a structured practice visit schedule and log engagement activities.
• Gather practitioner feedback and relay insights to operations and clinical teams.
• Represent Quro Medical at meetings and regional forums.
• Ensure all engagements comply with health council ethics and policies.

Skills

Relationship building

Communication skills

Presentation skills

Organisational skills

Independent work ethic

Education

Healthcare qualification (nursing/allied health etc.)

Tools

CRM tools

Microsoft 365

Activity-tracking tools

Job description

Quro Medical (QM) is a digital health company offering Africa’s first tech-driven Hospital at Home and Remote Patient Monitoring, using health technology to analyse real-time data to monitor patient health. We are building the largest virtual hospital on the continent, delivering world-class healthcare at lower costs.

At Quro Medical, we are reimagining the future of healthcare, saving lives, and enhancing patient care. What makes us different?

• Our care model prioritizes quality, allowing our healthcare providers to deliver exceptional care.
• We provide unparalleled opportunities for clinical and leadership growth, offering a level of stability that is second to none.
• Our healthcare providers receive unwavering support to practice at the peak of their scope of practice, enabling them to fully utilize their skills and expertise.
• We are making a significant impact on a national scale while preserving the culture and sense of community.
• Our culture thrives on clinical innovation and transformation, fostering an environment where new ideas and approaches are embraced.
• Your exceptional performance will be rewarded and recognized in an environment that challenges you and provides clear guidance for success in your role.
• Additionally, we offer development opportunities for those interested in exploring other positions within the organization.

We are expanding our team. Join us!

We are looking for a Clinical Engagement Representative to join our amazing team.

Role Overview:

The Clinical Engagement Representative is the face of Quro Medical to general practitioners and their practice teams in the assigned region. The role builds trusted, long-term professional relationships with doctors, helps them understand when Hospital-at-Home is clinically appropriate for their patients, and makes the referral process simple and reliable. This is a non-clinical, relationship-focused role that relies heavily on clinical credibility: you will speak the language of healthcare professionals and understand the realities of practice.

Key Responsibilities:

• Build and maintain professional relationships with general practitioners, practice managers and nursing staff across an assigned group of practices.
• Educate doctors and practice teams on the Hospital-at-Home model, admission criteria, patient pathways and clinical governance.
• Support practices with the referral process and act as the first point of contact for queries, feedback and service issues.
• Plan and execute a structured practice visit schedule, and record engagement activity accurately in the relevant systems.
• Gather practitioner feedback and market insight and relay it to the operations and clinical teams.
• Represent Quro Medical at practice meetings, continuing professional development events and regional forums.
• Conduct all engagement in line with the ethical rules of the statutory health councils and Quro Medical's compliance policies.

Who are we looking for:

We welcome applicants from a range of healthcare professional backgrounds. You will have a qualification in one of the following fields, or a comparable health science qualification:

• Nursing: registered nurses and professional nurses
• Allied and rehabilitation health: physiotherapists, occupational therapists, biokineticists, dietitians and speech-language therapists
• Emergency care: emergency care practitioners and paramedics
• Clinical associates: clinical associates
• Health sciences: graduates in health sciences with experience in medical or pharmaceutical representation

Requirements:

• A relevant qualification in one of the healthcare fields listed above.
• At least three years' experience in a clinical, healthcare or medical representative environment.
• A demonstrable ability to build credible relationships with doctors and healthcare teams.
• A valid driver's licence and own reliable vehicle, with willingness to travel extensively within the region.
• Strong communication, presentation and organisational skills, with the ability to work independently.
• Computer literacy, including Microsoft 365 and CRM or activity-tracking tools.
• Current or previous registration with the SANC or HPCSA, and experience in primary care, acute care or hospital environments, will be advantageous.

What we offer:

• A market-related base salary with a performance-linked incentive, travel reimbursement, and the opportunity to help build a pioneering model of care in the South African healthcare sector as part of a growing, mission-driven team.

Quro Medical is an equal opportunity employer. Preference may be given to candidates from designated groups in line with our employment equity objectives under the Employment Equity Act, 55 of 1998.