Durban BI & Insights Strategy Lead

Concentrix; Durban; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Concentrix in Durban, KwaZulu-Natal, seeks a commercially minded Business Intelligence & Insights Manager to lead our BI and Insights team and turn data into actionable recommendations that improve customer experience and business results.

This permanent role focuses on building a proactive insights function, delivering dashboards, KPI frameworks and automated reporting with Power BI, SQL, Excel and Power Query, and partnering with senior stakeholders to influence decisions.

Qualifications

• 5+ years in BI, analytics, insights or related field with leadership experience.
• Proven track record leading analytical or insights teams.
• Strong proficiency in Power BI, SQL, Excel and Power Query.
• Experience designing dashboards, KPIs, data modelling and forecasting.
• Ability to translate data into actionable business recommendations.
• Excellent communication and stakeholder management at senior levels.
• Commercial acumen; linking insights to operational and financial outcomes.
• Knowledge of Lean Six Sigma or DMAIC is a plus.

Responsibilities

• Drive strategic insights and align analytics with business priorities.
• Lead root cause analysis, trend analysis, forecasting and diagnostics.
• Oversee dashboards, KPI frameworks and automated reporting.
• Coach and develop BI/Insights professionals and promote best practices.
• Partner with Operations, Quality, Finance and clients to translate findings into decisions.
• Drive continuous improvement and explore automation/AI opportunities.

Skills

Power BI

SQL

Excel

Power Query

Data visualization

Leadership

Stakeholder management

Communication

Job description

Concentrix in Durban, KwaZulu-Natal, seeks a commercially minded Business Intelligence & Insights Manager to lead our BI and Insights team and turn data into actionable recommendations that improve customer experience and business results.

This permanent role focuses on building a proactive insights function, delivering dashboards, KPI frameworks and automated reporting with Power BI, SQL, Excel and Power Query, and partnering with senior stakeholders to influence decisions.