BI & Insights Leader: Strategy & Impact

CNX; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Concentrix in Cape Town seeks a Manager, Business Intelligence & Insights to lead a high-performing BI team. You will partner with senior stakeholders to translate data into actionable recommendations that improve customer experience, operations, and financial results.

The role combines strategic insights with hands-on analytics, dashboards, and KPI development in a fast-paced, customer-centric environment.

Qualifications

• Minimum 5 years’ progressive experience in BI/analytics or insights, including 1–2 years in a leadership role.
• Proven leadership of analytical or insights teams.
• Strong proficiency in Power BI, SQL, Excel, Power Query and data visualisation.
• Experience in dashboard design, KPI development, data modelling, forecasting and root cause analysis.
• Demonstrated ability to translate data into actionable business recommendations and measurable improvements.

Responsibilities

• Drive strategic insights: Develop the BI and Insights roadmap, aligning analytical initiatives with business priorities and commercial objectives.
• Turn data into action: Lead root cause analysis, trend analysis, forecasting and performance diagnostics to identify opportunities to improve productivity, quality, customer experience and financial performance.
• Oversee reporting and analytics: Guide the development of dashboards, KPI frameworks and automated reporting solutions using Power BI, SQL, Excel and Power Query.
• Lead and develop your team: Coach and mentor BI and Insights professionals, build analytical capability and establish best practices that promote quality, innovation and accountability.
• Influence stakeholders: Partner with Operations, Quality, Training, Workforce Management, Finance and client stakeholders to translate findings into clear recommendations and drive informed decisions.
• Drive continuous improvement: Improve data quality, reporting efficiency and dashboard adoption while exploring opportunities to leverage automation, AI and emerging analytics technologies.

Tools

Power BI

SQL

Excel

Power Query

Job description

Concentrix in Cape Town seeks a Manager, Business Intelligence & Insights to lead a high-performing BI team. You will partner with senior stakeholders to translate data into actionable recommendations that improve customer experience, operations, and financial results.

The role combines strategic insights with hands-on analytics, dashboards, and KPI development in a fast-paced, customer-centric environment.