Dispatch Supervisor

SMD Technologies; Johannesburg; On-site; ZAR 201,000 - 312,000; Full time

Job summary

SMD Technologies in Johannesburg seeks an experienced Dispatch Supervisor to oversee daily dispatch activities in our warehouse, ensuring accurate order fulfilment and timely shipping to customers.

You will coach a small team, develop SOPs, coordinate with inventory and logistics, and use dispatch software to monitor performance, improve efficiency, and report on key metrics.

This role requires strong organizational skills, safety awareness, and the ability to thrive in a fast-paced environment.

Qualifications

• Matric and relevant dispatch operations experience.
• 1–2 years of supervisory or management experience in dispatch operations.
• Strong leadership and interpersonal skills with the ability to motivate a team.
• Excellent organizational and time management abilities under pressure.
• Proficiency with dispatch management systems and Microsoft Office suite.

Responsibilities

• Supervise daily dispatch activities including order picking, packing and shipping.
• Assign tasks, monitor performance, and coach staff to maintain productivity.
• Maintain inventory levels and storage organization for efficient order fulfilment.
• Ensure safety procedures and handle hazardous materials in loading/unloading.
• Collaborate with inventory control and logistics to resolve discrepancies.
• Coordinate with transportation providers for pickups and deliveries.
• Use dispatch software to track orders and generate performance reports.
• Develop and implement SOPs for dispatch operations.
• Investigate customer inquiries related to order fulfilment and delivery status.
• Participate in cross-functional meetings to address operational challenges.

Skills

Leadership

Communication

Organizational skills

Time management

Education

Matric

Tools

Dispatch software

Microsoft Office

Job description

We are seeking an experienced and organized Dispatch Supervisor to join our team in the warehouse. The Dispatch Supervisor will assist all aspects of the dispatch operations within our warehouse facility. The successful candidate will be responsible for coordinating dispatch activities, ensuring accuracy, and optimizing efficiency to meet operational needs.

Job Duties and Responsibilities

• Supervise and coordinate daily dispatch activities, including order picking, packing, and shipping, to ensure timely and accurate order fulfilment.
• Assign tasks and responsibilities to dispatch staff, monitor performance, and provide coaching and training as needed to ensure productivity and quality standards are met.
• Maintain proper inventory levels and storage organization to facilitate efficient order picking and packing operations.
• Ensure compliance with safety procedures and regulations, including proper handling and storage of hazardous materials and adherence to safety protocols during loading and unloading.
• Collaborate with inventory control and logistics teams to ensure accurate inventory counts, resolve discrepancies, and optimize stock availability for order fulfilment.
• Coordinate with transportation providers to schedule pickups and deliveries, track shipments, and address any issues or delays that may arise during transit.
• Utilize dispatch management systems and software tools to track orders, monitor performance metrics, and generate reports to evaluate operational efficiency and identify areas for improvement.
• Develop and implement standard operating procedures (SOPs) for dispatch operations, ensuring consistency, compliance, and continuous improvement.
• Investigate and resolve customer inquiries or complaints related to order fulfilment, delivery status, or product quality, providing timely and effective communication and resolution.
• Participate in cross-functional meetings and collaborate with other departments to address operational challenges, implement process improvements, and support business objectives.

Requirements and Qualifications

• Matric
• Proven experience in dispatch operations, preferably in a warehouse or distribution environment, with at least 1-2 years of supervisory or management experience.
• Strong leadership and interpersonal skills, with the ability to effectively communicate, motivate, and lead a team in a fast-paced and dynamic environment.
• Excellent organizational and time management skills, with the ability to prioritize tasks, multitask, and meet deadlines under pressure.
• Proficiency in using dispatch management systems and software tools, as well as Microsoft Office applications (e.g., Excel, Word, Outlook).

SMD Technologies is an equal opportunity employer and is committed to the principles of employment equity. In accordance with the Company’s Employment Equity Plan and the requirements of the Employment Equity Act, preference may be given to suitably qualified candidates from designated groups. Applications from persons with disabilities are encouraged.