Dispatch Supervisor

Riseup Group; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

RiseUp Group in Durban is seeking an experienced Dispatch Supervisor to lead its dispatch team and drivers, ensuring the right products reach customers on time and in good condition.

You will coordinate handling, PO processes and transport of fragile materials in a fast-paced, high-volume environment, with strong emphasis on planning, routing and stakeholder communication.

Qualifications

• Understanding of handling, the purchase order process and transporting fragile materials such as glass and long aluminium profiles.
• Familiarity with manufacturing and dispatch workflows in the glass/aluminium industry.
• Proven ability to lead and discipline a team.
• Strong planning, routing and time-management skills.
• Sound decision-making in high-pressure situations.
• Proficient in Microsoft Office, especially Excel for tracking.
• Experience with logistics or warehouse management systems is advantageous.
• Able to work in a physically demanding, fast-paced, high-volume environment.

Responsibilities

• Ability to lead, motivate, and discipline a dispatch team and drivers.
• Delegates tasks efficiently and monitors team performance.
• Understanding of handling, purchase order process, and transporting of fragile materials like glass and long aluminum profiles.
• Familiarity with manufacturing and dispatch workflows in the glass/aluminum industry.
• Strong planning and routing skills to coordinate multiple deliveries.
• Ability to prioritise urgent orders and align dispatch schedules with production timelines.
• Accurate checking of dispatch documents (e.g., delivery notes, purchase orders).
• Ensures the right products, quantities, and specifications are dispatched to the correct clients/customers.
• Clear communication with drivers, production teams, customers, and management.
• Able to resolve customer complaints or delivery issues professionally and timeously.
• Quickly identifies delays, damages, or loading issues and implements effective solutions.
• Makes sound decisions in high-pressure situations.
• Maintains delivery deadlines and minimises dispatch delays.

Skills

Handling & PO process understanding

Dispatch workflows familiarity

Team leadership & discipline

Planning, routing & time-management

Decision-making under pressure

Microsoft Office (Excel) proficiency

Logistics/Warehouse systems experience

Physically demanding environment fit

Tools

Warehouse management systems

Excel

Job description

Job Title: Dispatch Supervisor
Location: Durban
Job Overview: A well-established glass and aluminium manufacturer in Durban is looking for an experienced Dispatch Supervisor to lead its dispatch team and drivers. You will make sure the right products reach the right customers, on time and in good condition.

• Understanding of handling, the purchase order process and transporting fragile materials such as glass and long aluminium profiles.
• Familiarity with manufacturing and dispatch workflows in the glass/aluminium industry.
• Proven ability to lead and discipline a team.
• Strong planning, routing and time-management skills.
• Sound decision-making in high-pressure situations.
• Proficient in Microsoft Office, especially Excel for tracking.
• Experience with logistics or warehouse management systems is advantageous.
• Able to work in a physically demanding, fast-paced, high-volume environment.

Minimum Requirements:

• Understanding of handling, the purchase order process and transporting fragile materials such as glass and long aluminium profiles.
• Familiarity with manufacturing and dispatch workflows in the glass/aluminium industry.
• Proven ability to lead and discipline a team.
• Strong planning, routing and time-management skills.
• Sound decision-making in high-pressure situations.
• Proficient in Microsoft Office, especially Excel for tracking.
• Experience with logistics or warehouse management systems is advantageous.
• Able to work in a physically demanding, fast-paced, high-volume environment.

Key Responsibilities:

• Ability to lead, motivate, and discipline a dispatch team and drivers.
• Delegates tasks efficiently and monitors team performance.
• Understanding of handling, purchase order process, and transporting of fragile materials like glass and long aluminum profiles.
• Familiarity with manufacturing and dispatch workflows in the glass/aluminum industry.
• Strong planning and routing skills to coordinate multiple deliveries.
• Ability to prioritise urgent orders and align dispatch schedules with production timelines.
• Accurate checking of dispatch documents (e.g., delivery notes, purchase orders).
• Ensures the right products, quantities, and specifications are dispatched to the correct clients/customers.
• Clear communication with drivers, production teams, customers, and management.
• Able to resolve customer complaints or delivery issues professionally and timeously.
• Quickly identifies delays, damages, or loading issues and implements effective solutions.
• Makes sound decisions in high-pressure situations.
• Maintains delivery deadlines and minimises dispatch delays.