Dispatch Manager

Riseup Management; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Riseup Management in Durban seeks an experienced Dispatch & Logistics Supervisor to lead daily dispatch operations, coordinate deliveries, and supervise a team of drivers and loaders. The role focuses on accuracy, efficiency, and safety across all dispatch activities.

You will ensure orders are dispatched on time, monitor stock movements, and provide performance reports to management. A background in factory logistics is highly valued.

Qualifications

• 3–5 years in a dispatch or logistics management role.
• Experience in a factory environment advantageous.
• Proven track record supervising a team.
• Strong dispatch, stock control and delivery coordination knowledge.
• Computer literacy with good admin/reporting skills.
• Valid driver’s license advantageous.

Responsibilities

• Oversee daily dispatch operations and ensure orders meet scheduled delivery dates.
• Ensure glass products are checked, packed, loaded and secured before leaving the factory.
• Coordinate deliveries with drivers, production, sales and logistics departments.
• Lead and supervise the dispatch team (loaders, drivers, assistants).
• Maintain discipline, accountability and productivity within the department.
• Provide daily dispatch reports to management and monitor performance.
• Oversee fleet across all branches and ensure vehicles are maintained and compliant.
• Enforce health and safety procedures in the dispatch department.

Skills

Dispatch management

Team supervision

Stock control

Delivery coordination

Computer literacy

Driver's license

Job description

Minimum Requirements

• Minimum 3–5 years' experience in a dispatch or logistics management position.
• Experience within a glass processing, aluminium, manufacturing or similar factory environment will be highly advantageous.
• Proven experience managing and supervising a team.
• Strong understanding of dispatch procedures, stock control and delivery coordination.
• Computer literate with good administrative and reporting skills.
• Valid driver's licence (advantageous).

Additional Requirements

• Previous experience managing a company fleet, preferably within a logistics, manufacturing or delivery environment.
• Strong understanding of vehicle maintenance, fleet scheduling and driver management.
• Experience monitoring fuel consumption, vehicle expenses and fleet operating costs.
• Ability to manage multiple vehicles and drivers across different branches.
• Good administrative and reporting skills.

Key Responsibilities

• Oversee the daily dispatch operations and ensure all orders are dispatched according to scheduled delivery dates.
• Ensure glass products are correctly checked, packed, loaded and secured before leaving the factory.
• Coordinate deliveries with drivers, production, sales and logistics departments.
• Manage, supervise and lead the dispatch team, including loaders, drivers and dispatch assistants.
• Maintain discipline, accountability and productivity within the department.
• Be a firm and fair leader who commands respect and can manage difficult personalities.
• Ensure all outgoing glass is checked against customer orders and job specifications.
• Prevent incorrect, damaged or incomplete orders from leaving the premises.
• Monitor stock movement and report discrepancies.
• Enforce strict health and safety procedures within the dispatch department.
• Ensure employees use the correct PPE and glass-handling equipment.Ensure loading areas remain clean, organised and safe.
• Provide daily dispatch reports to management.
• Monitor dispatch performance, delivery turnaround times and breakages.
• Report operational challenges and delays immediately.
• Oversee and manage the group's fleet of delivery vehicles across all branches.
• Ensure vehicles are properly maintained, serviced and kept in good working condition.
• Monitor vehicle licences, roadworthy certificates, insurance and service schedules.
• Implement and monitor daily vehicle inspection checklists.