Dispatch Manager

JVR Software; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

JVR Software in Durban seeks an experienced Dispatch Manager to oversee daily dispatch operations, coordinate deliveries, and lead a multi-branch dispatch team. You will ensure orders are checked, packed, loaded, and secured for on-time delivery while maintaining stock accuracy and safety compliance.

The role requires strong fleet oversight, reporting, and administrative skills, with a focus on efficiency, cost control, and personnel management in a factory-like logistics environment.

Qualifications

• 3–5 years of experience in a dispatch or logistics management position.
• Experience in glass processing, aluminium, manufacturing or similar factory environment.
• Proven experience managing and supervising a team.
• Strong understanding of dispatch procedures, stock control and delivery coordination.
• Computer literate with good administrative and reporting skills.
• Valid driver’s licence (advantageous).
• Previous experience managing a company fleet, preferably within a logistics, manufacturing or delivery environment.
• Strong understanding of vehicle maintenance, fleet scheduling and driver management.
• Experience monitoring fuel consumption, vehicle expenses and fleet operating costs.
• Ability to manage multiple vehicles and drivers across different branches.
• Good administrative and reporting skills.

Responsibilities

• Oversee the daily dispatch operations and ensure all orders are dispatched according to scheduled delivery dates.
• Ensure glass products are correctly checked, packed, loaded and secured before leaving the factory.
• Coordinate deliveries with drivers, production, sales and logistics departments.
• Manage, supervise and lead the dispatch team, including loaders, drivers and dispatch assistants.
• Maintain discipline, accountability and productivity within the department.
• Be a firm and fair leader who commands respect and can manage difficult personalities.
• Ensure all outgoing glass is checked against customer orders and job specifications.
• Prevent incorrect, damaged or incomplete orders from leaving the premises.
• Monitor stock movement and report discrepancies.
• Enforce strict health and safety procedures within the dispatch department.
• Ensure employees use the correct PPE and glass-handling equipment.
• Ensure loading areas remain clean, organised and safe.
• Provide daily dispatch reports to management.
• Monitor dispatch performance, delivery turnaround times and breakages.
• Report operational challenges and delays immediately.
• Oversee and manage the group’s fleet of delivery vehicles across all branches.
• Ensure vehicles are properly maintained, serviced and kept in good working condition.
• Monitor vehicle licences, roadworthy certificates, insurance and service schedules.
• Implement and monitor daily vehicle inspection checklists.

Skills

Team leadership

Fleet management

Logistics coordination

Dispatch procedures

Stock control

Administrative reporting

Valid driver’s license

Job description

Minimum Requirements

• Minimum 3–5 years’ experience in a dispatch or logistics management position.
• Experience within a glass processing, aluminium, manufacturing or similar factory environment will be highly advantageous.
• Proven experience managing and supervising a team.
• Strong understanding of dispatch procedures, stock control and delivery coordination.
• Computer literate with good administrative and reporting skills.
• Valid driver’s licence (advantageous).

Additional Requirements

• Previous experience managing a company fleet, preferably within a logistics, manufacturing or delivery environment.
• Strong understanding of vehicle maintenance, fleet scheduling and driver management.
• Experience monitoring fuel consumption, vehicle expenses and fleet operating costs.
• Ability to manage multiple vehicles and drivers across different branches.
• Good administrative and reporting skills.

Key Responsibilities

• Oversee the daily dispatch operations and ensure all orders are dispatched according to scheduled delivery dates.
• Ensure glass products are correctly checked, packed, loaded and secured before leaving the factory.
• Coordinate deliveries with drivers, production, sales and logistics departments.
• Manage, supervise and lead the dispatch team, including loaders, drivers and dispatch assistants.
• Maintain discipline, accountability and productivity within the department.
• Be a firm and fair leader who commands respect and can manage difficult personalities.
• Ensure all outgoing glass is checked against customer orders and job specifications.
• Prevent incorrect, damaged or incomplete orders from leaving the premises.
• Monitor stock movement and report discrepancies.
• Enforce strict health and safety procedures within the dispatch department.
• Ensure employees use the correct PPE and glass-handling equipment.
• Ensure loading areas remain clean, organised and safe.
• Provide daily dispatch reports to management.
• Monitor dispatch performance, delivery turnaround times and breakages.
• Report operational challenges and delays immediately.
• Oversee and manage the group’s fleet of delivery vehicles across all branches.
• Ensure vehicles are properly maintained, serviced and kept in good working condition.
• Monitor vehicle licences, roadworthy certificates, insurance and service schedules.
• Implement and monitor daily vehicle inspection checklists.