Dispatch Manager - Urban Logistics

Placements24; Durban; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Salary incentives

Health insurance

Retirement fund contributions

Paid annual leave

Professional development

Job summary

Placements24 is seeking a dynamic Dispatch Manager to lead urban logistics operations in Durban. You will oversee the dispatch team, coordinate fleet resources, and optimise routes to ensure timely, reliable deliveries in a fast-paced environment.

Responsibilities include supervising daily dispatch activities, developing efficient strategies, and addressing issues promptly. A proactive leader with 3+ years of experience and strong knowledge of Durban roads is essential.

Qualifications

• Minimum 3 years in a dispatch or logistics management role.
• Proven ability to lead a team in a high-pressure environment.
• Strong knowledge of Durban road network and traffic patterns.
• Proficiency in dispatch software and GPS tracking systems.

Responsibilities

• Supervise and manage the daily activities of the dispatch team, setting performance standards.
• Develop and implement efficient dispatching strategies to meet delivery timelines.
• Monitor real-time delivery progress and address deviations or issues.
• Collaborate with fleet maintenance to ensure vehicle availability and readiness.
• Handle escalations from customers and drivers, providing effective solutions.
• Analyze dispatch data to improve efficiency and reduce operational costs.

Skills

Team Leadership

Dispatch Coordination

Route Optimization

Urban Logistics

GPS Tracking

Decision Making

Flexible Hours

Tools

Dispatch Software

GPS Tracking Systems

Job description

About the Role

Our client is looking for a dynamic Dispatch Manager to lead their urban logistics operations in Durban . You will be responsible for the day-to-day management of the dispatch team and the efficient allocation of resources to ensure timely and reliable delivery services. This role requires a proactive leader with a keen understanding of urban transportation challenges and a commitment to operational excellence. You will oversee dispatchers, manage fleet coordination, and work closely with other departments to optimize delivery routes and schedules, ensuring the highest levels of customer satisfaction in a demanding, fast-paced environment.

Key Responsibilities

• Supervise and manage the daily activities of the dispatch team, setting performance standards.
• Develop and implement efficient dispatching strategies to meet delivery timelines.
• Monitor real-time delivery progress and proactively address any deviations or issues.
• Collaborate with fleet maintenance to ensure vehicle availability and readiness.
• Handle escalations from customers and drivers, providing effective solutions.
• Analyze dispatch data to improve efficiency and reduce operational costs.

Requirements

• Minimum 3 years of experience in a dispatch or logistics management role.
• Proven ability to lead and motivate a team in a high-pressure environment.
• Strong knowledge of Durban 's road network and traffic patterns.
• Proficiency in dispatch software and GPS tracking systems.
• Excellent decision-making and problem-solving skills.
• Ability to work flexible hours as needed to manage operations effectively.

Benefits

• Attractive salary and performance incentives.
• Health insurance and retirement fund contributions.
• Paid annual leave and sick leave.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment in the heart of Durban .