Dispatch and Scheduling Officer

Placements24; Durban; On-site; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Salary package

Health benefits

Overtime

Fast-paced environment

Training & development

Job summary

Placements24 is seeking a meticulous Dispatch and Scheduling Officer to join our Durban team. You will coordinate driver schedules, plan routes, and respond quickly to operational changes to keep deliveries punctual across the region.

The ideal candidate is highly organized with strong communication skills, experienced with dispatch tools, and capable of thriving in a fast-paced logistics environment. Training and development opportunities are provided.

Qualifications

• Proven experience in dispatch, scheduling, or similar in logistics.
• Strong route planning and optimization knowledge.
• Excellent organizational and time-management skills.
• Proficiency with dispatch software and GPS tracking systems.
• Effective communication with drivers and stakeholders.

Responsibilities

• Develop and manage daily and weekly driver schedules, ensuring optimal resource allocation and coverage.
• Plan and optimize delivery routes to minimize travel time and fuel consumption.
• Communicate effectively with drivers, clients, and internal departments regarding dispatch information and any schedule changes.
• Monitor driver performance and adherence to schedules, addressing any issues promptly.
• Maintain accurate dispatch records and update the transportation management system (TMS) in real-time.
• Respond to urgent requests and adapt schedules as needed to accommodate operational needs in Durban.

Skills

Dispatch

Scheduling

Route planning

GPS tracking

Communication

Organizational skills

Tools

Dispatch software

GPS tracking systems

Job description

About the Role

Our client is seeking a meticulous and efficient Dispatch and Scheduling Officer to join their team in Durban. This role is central to ensuring the smooth and timely coordination of all transportation activities. You will be responsible for managing driver schedules, optimizing routes, and responding effectively to operational demands and unexpected changes. The ideal candidate is highly organized, possesses excellent communication skills, and thrives in a fast-paced environment, ensuring that our client's services are delivered reliably and punctually across the region.

Key Responsibilities

• Develop and manage daily and weekly driver schedules, ensuring optimal resource allocation and coverage.
• Plan and optimize delivery routes to minimize travel time and fuel consumption.
• Communicate effectively with drivers, clients, and internal departments regarding dispatch information and any schedule changes.
• Monitor driver performance and adherence to schedules, addressing any issues promptly.
• Maintain accurate dispatch records and update the transportation management system (TMS) in real-time.
• Respond to urgent requests and adapt schedules as needed to accommodate operational needs or unforeseen circumstances in Durban.

Requirements

• Proven experience in dispatch, scheduling, or a similar role within the transportation or logistics industry.
• Strong understanding of route planning and optimization techniques.
• Excellent organizational and time-management skills.
• Proficiency with dispatch software and GPS tracking systems.
• Effective communication and interpersonal skills for interacting with drivers and stakeholders.
• Ability to remain calm and make quick decisions under pressure in the Durban context.

Benefits

• Competitive salary package.
• Health and wellness benefits.
• Opportunities for overtime.
• A dynamic and fast-paced work environment.
• Training and development support for career growth in the logistics sector.