Dispatch Manager

Placements24; Polokwane; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Medical and retirement benefits

On-site parking

Job summary

Placements24 is seeking a dynamic Dispatch Manager to lead dispatch operations in Polokwane, ensuring timely and accurate deliveries and optimal workflow across the team and logistics partners.

You will oversee the dispatch process, mentor staff, plan routes, coordinate with warehouse, sales and customer service, and monitor KPIs such as on-time delivery and cost per delivery.

Qualifications

• Significant experience in a dispatch, logistics, or transportation management role.
• Demonstrated ability to lead and motivate a team.
• Strong understanding of route planning software and dispatch management systems.

Responsibilities

• Oversee the entire dispatch process, from order allocation to final delivery confirmation.
• Manage and mentor the dispatch team, ensuring adherence to company policies and performance standards.
• Plan and optimize delivery routes to maximize efficiency and minimize transportation costs.
• Coordinate closely with the warehouse, sales and customer service teams to ensure seamless order fulfillment.
• Manage relationships with third-party logistics providers and transportation carriers.
• Implement and monitor KPIs for dispatch operations, such as on-time delivery rates and cost per delivery.

Skills

Dispatch management

Leadership

Route optimization

Problem solving

Communication

Tools

Route planning software

Dispatch management systems

MS Office

Job description

About the Role

Our client is seeking a dynamic Dispatch Manager to lead their dispatch operations in Polokwane . This role is critical for ensuring the timely and accurate dispatch of goods to customers and various delivery points. You will be responsible for managing the dispatch team, optimizing delivery routes, and coordinating with transportation partners to meet delivery schedules and customer expectations. This position demands strong organizational skills and a proactive approach to problem-solving in a fast-paced environment.

Key Responsibilities

• Oversee the entire dispatch process, from order allocation to final delivery confirmation.
• Manage and mentor the dispatch team, ensuring adherence to company policies and performance standards.
• Plan and optimize delivery routes to maximize efficiency and minimize transportation costs.
• Coordinate closely with the warehouse, sales, and customer service teams to ensure seamless order fulfillment.
• Manage relationships with third-party logistics providers and transportation carriers .
• Implement and monitor key performance indicators (KPIs) for dispatch operations, such as on-time delivery rates and cost per delivery.

Requirements

• Significant experience in a dispatch, logistics, or transportation management role.
• Demonstrated ability to lead and motivate a team.
• Strong understanding of route planning software and dispatch management systems .
• Excellent problem-solving skills and the ability to make quick, effective decisions.
• Proficiency in relevant software and tools for managing logistics operations.

Benefits

• Competitive annual salary and performance-based incentives.
• Opportunities for professional development and career progression.
• Comprehensive medical and retirement benefits.
• A challenging and rewarding role within a growing company.
• On-site amenities and parking available.