Dispatch Coordinator (Logistics)

Placements24; East London; Hybrid; ZAR 201,000 - 335,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Retirement savings plan

Job summary

Placements24 is seeking a proactive Dispatch Coordinator to join our remote operations team in South Africa. You will schedule daily deliveries, optimize routes, and maintain clear communication with drivers and customers from your home office.

The role requires proficiency with dispatch software and GPS tracking, strong organizational skills, and the ability to multitask under pressure. You will liaise with clients, monitor progress, document activities, and contribute to process improvements.

Qualifications

• Proven experience in Dispatcher/Logistics Coordination or similar role.
• Excellent understanding of dispatch operations and route planning.
• Proficiency in dispatch software and GPS tracking systems.

Responsibilities

• Coordinate and schedule daily deliveries for a fleet of vehicles.
• Monitor driver progress and communicate delays or issues proactively.
• Utilize dispatch software and GPS tracking to manage fleet operations.
• Liaise with customers to confirm delivery details and address inquiries.
• Maintain accurate records of dispatch activities and driver logs.
• Collaborate with logistics and operations teams to resolve challenges.

Skills

Route planning

Multitasking

Remote teamwork

Communication

Education

High school diploma

Tools

Dispatch software

GPS tracking

Job description

About the Role

Our client, a rapidly growing national logistics company, is looking for a proactive and organized Dispatch Coordinator to join their remote operations team. This role is central to ensuring the efficient scheduling and coordination of our fleet of delivery vehicles, optimizing routes, and maintaining clear communication with drivers and customers. You will be the linchpin connecting operations, drivers, and clients, requiring excellent multitasking abilities and a calm demeanor under pressure. The ideal candidate is adept at using dispatch software, possesses strong problem-solving skills, and excels in a virtual team environment. This is a fantastic opportunity to contribute to a dynamic company from the convenience of your home office, playing a vital role in the smooth running of their delivery network.

Key Responsibilities

• Coordinate and schedule daily deliveries for a fleet of vehicles, ensuring optimal route planning.
• Monitor driver progress and communicate any delays or issues to relevant parties proactively.
• Utilize dispatch software and GPS tracking systems to manage fleet operations effectively.
• Liaise with customers to confirm delivery details and address any inquiries or concerns.
• Maintain accurate records of dispatch activities, driver logs, and delivery status updates.
• Collaborate with the logistics and operations teams to resolve any operational challenges.
• Ensure compliance with company policies and safety regulations for all dispatch activities.
• Process delivery confirmations and required documentation accurately and efficiently.
• Provide support to drivers, addressing their needs and ensuring they have the necessary information for their routes.
• Contribute to continuous improvement initiatives within the dispatch department.

Requirements

• Proven experience as a Dispatcher, Logistics Coordinator, or in a similar role.
• Excellent understanding of dispatch operations and route planning principles.
• Proficiency in using dispatch software, GPS tracking systems, and other relevant logistics technology.
• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a remote team.
• Strong problem-solving skills and the ability to make quick, effective decisions.
• Detail-oriented with a commitment to accuracy.
• High school diploma or equivalent required; further education in logistics or a related field is a plus.
• Reliable internet connection and a dedicated home office space.

Benefits

• Our client offers a competitive salary commensurate with experience and qualifications.
• This role includes a comprehensive benefits package, featuring health, dental, and vision insurance.
• A generous paid time off policy is in place.
• Opportunities for professional development and career advancement within the company are available.
• Retirement savings plan options are provided.
• Join a thriving company and make a significant impact on their logistics operations from a remote setting.