Director of Digital Transformation

Placements24; Gqeberha; On-site; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Private healthcare

Retirement fund

International travel

Professional development

Job summary

Placements24 seeks a visionary Director of Digital Transformation to lead a strategic roadmap from Port Elizabeth, directing digital initiatives across business units to enhance customer experience and optimize operations. You will champion emerging technologies, manage cross-functional teams, govern budgets and vendors, and drive measurable business outcomes through data analytics and change management.

This senior leadership role requires a proven track record in large-scale retail

Qualifications

• Master's degree in business, IT, or related field.
• 10+ years in digital strategy or transformation.
• Proven track record leading large-scale initiatives in retail.
• Strong leadership and communication skills.

Responsibilities

• Develop and execute a comprehensive digital transformation strategy aligned with business objectives.
• Identify and evaluate emerging digital technologies for retail.
• Lead cross-functional teams to implement new digital platforms and processes.
• Drive innovation in customer experience through digital channels.
• Optimize internal operations via digital solutions and data analytics.
• Foster a digital-first culture through change management.
• Manage digital transformation projects on time and within budget.
• Develop and track KPIs to measure success.
• Collaborate with IT, Marketing, Sales, and Operations for integration.
• Manage relationships with technology vendors and partners.
• Stay abreast of industry best practices and competitor strategies.

Skills

Leadership

Digital strategy

Change management

Cross-functional leadership

Data analytics

AI & Big Data

Stakeholder influence

Budget management

CX design

Education

Master's degree

Job description

About the Role

Our client, a leading retail conglomerate, is seeking a visionary and results-driven Director of Digital Transformation to spearhead their digital initiatives from their strategic hub in Port Elizabeth, Eastern Cape . This senior leadership role is responsible for conceptualizing, planning, and executing a comprehensive digital transformation roadmap across all business units. The Director will drive innovation, adopt emerging technologies, and foster a digital-first culture to enhance customer experience, optimize operations, and create new business opportunities. This is a pivotal opportunity for a transformational leader to redefine the company's digital presence and competitive edge in the market. We are looking for an individual with a proven ability to manage complex change, inspire cross-functional teams, and deliver measurable business outcomes through digital strategies.

Key Responsibilities

• Develop and execute a comprehensive digital transformation strategy aligned with business objectives.
• Identify and evaluate emerging digital technologies and trends relevant to the retail industry.
• Lead cross-functional teams to implement new digital platforms, tools, and processes.
• Drive innovation in customer experience through digital channels, e-commerce, and mobile applications.
• Optimize internal operations through digital solutions, automation, and data analytics.
• Foster a digital-first mindset and culture across the organization through effective communication and change management.
• Manage digital transformation projects, ensuring they are delivered on time, within budget, and meet strategic goals.
• Develop and track key performance indicators (KPIs) to measure the success of digital initiatives.
• Collaborate with IT, Marketing, Sales, and Operations teams to ensure seamless integration of digital solutions.
• Manage relationships with technology vendors and external partners.
• Stay abreast of industry best practices and competitor digital strategies.

Requirements

• Master's degree in Business Administration, Information Technology, or a related field.
• 10+ years of progressive experience in digital strategy, innovation, or transformation roles, with at least 4 years in a leadership capacity.
• Proven track record of successfully leading large-scale digital transformation initiatives in the retail sector.
• Extensive knowledge of digital technologies, platforms, and trends (e.g., AI, Big Data, Cloud Computing, E-commerce, Mobile).
• Strong understanding of customer experience design and digital marketing principles.
• Demonstrated ability to manage complex projects and cross-functional teams.
• Exceptional leadership, communication, and change management skills.
• Strategic thinker with strong analytical and problem-solving capabilities.
• Experience in developing business cases and managing project budgets.
• Ability to influence and drive consensus among senior stakeholders.
• Experience working with both internal teams and external technology partners.

Benefits

Our client offers a competitive salary and a significant performance-based bonus. Benefits include comprehensive private healthcare coverage, a robust retirement fund, and opportunities for international travel and professional development. The role is based in Port Elizabeth with potential for limited remote work based on project needs and company policy. Employees are encouraged to attend industry conferences and participate in continuous learning programs. This is an exciting opportunity to shape the digital future of a major retail brand, with substantial scope for career growth and impact within the organization.