Director of Club Operations & Member Experience

Placements24; Sandton; Presencial; ZAR 1.800.000 - 3.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Highly competitive executive salary +

Bonus structure

Medical aid, dental, vision

Retirement fund contributions

Professional development opportunities

Access to exclusive club facilities

Generous paid time off

Prestigious career opportunity

Descripción de la vacante

Placements24 is seeking a visionary Director of Club Operations to lead a premier Sandton club in Gauteng. This executive role drives all facets of club management, from member experiences to financial performance, with a focus on service excellence and sustainable growth.

The successful candidate will oversee membership services, F&B, facilities, programming, and staff development, delivering strategic plans, strict budgets, and high standards of safety and compliance to elevate the member

Formación

• Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or related field.
• MBA or equivalent is advantageous.
• 7-10 years in club management or high-end hospitality operations.
• Proven experience leading diverse teams across departments.
• Strong financial management: budgeting, forecasting, and P&L.
• In-depth knowledge of club operations (membership, F&B, facilities, programming).
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and execute strategic business plans.
• Proficiency in club management software and standard business applications.
• Willing to relocate to Sandton, Gauteng.

Responsabilidades

• Oversee daily operations of all club departments for smooth service.
• Develop and implement plans to boost member satisfaction and retention.
• Manage budgets, control costs and drive revenue growth.
• Lead and develop a diverse team of club professionals.
• Maintain facilities cleanliness, safety and standards.
• Deliver diverse recreational and social programs for members.
• Manage relationships with vendors and external partners.
• Ensure compliance with regulations, licensing and standards.
• Refine processes to maximize efficiency and member experience.
• Serve as primary contact for members and address feedback.

Conocimientos

Leadership

Financial management

Strategic planning

Operations management

Team development

Communication

Interpersonal skills

Vendor management

Regulatory compliance

Project management

Educación

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Bachelor's degree in Sports Management

MBA or equivalent

Herramientas

Club management software

Microsoft Office

Descripción del empleo

Placements24 is seeking a visionary Director of Club Operations to lead a premier Sandton club in Gauteng. This executive role drives all facets of club management, from member experiences to financial performance, with a focus on service excellence and sustainable growth.

The successful candidate will oversee membership services, F&B, facilities, programming, and staff development, delivering strategic plans, strict budgets, and high standards of safety and compliance to elevate the member