Digitalization Specialist

DHL Express; Midrand; On-site; ZAR 600,000 - 900,000; Full time

Job summary

DHL Express is seeking a Digitalization Specialist to oversee deployment, management, and optimization of IT solutions across business operations. You will ensure high availability, security, and compliance while coordinating with global teams.

You will own service quality, support hub staff, and drive continuous improvement through root-cause analysis and incident management. Join a world leader in logistics and tech-enabled delivery.

Qualifications

• Degree in Information Technology or related field.
• 1+ years project management experience.
• 3+ years managing production systems environments.
• 3+ customs programs experience including DHL customs applications.
• Excellent oral and written English communication.

Responsibilities

• Deploy and manage IT solutions aligned with business needs.
• Ensure high availability, security and compliance of IT services.
• Maintain SLA/OLA compliance and support staff at hubs and gateways.
• Lead or participate in global/regional IT initiatives.
• Manage vendor relationships and outsourcing opportunities.
• Provide after-hours support and incident escalation.

Skills

Project Management

IT Operations

Vendor Management

Stakeholder Communication

Root Cause Analysis

Service Management

Education

Degree in Information Technology or related field

Tools

Unix

Informix

SQL/Databases

ITIL/Service Standards

Job description

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER. IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we're looking for the right people to help us maintain - and grow it. People like you

Ready to Keep things Moving? Become Our Digitalization Specialist

Reports to: Senior Manager Program Delivery and Digitalization

Why You'll Love This Role

Responsible for the effective deployment, management, and optimization of IT solutions that support business operations. This role ensures that IT services, applications, and infrastructure are aligned with business needs, providing high availability, security, and compliance.

What You'll Own

• Effective deployments, early benefits realization by ensuring plans reflect optimized time-to-market
• Maximized Exploitation of existing and new Features and Functions within core applications
• Developing realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders, ensure back-to-back compatibility with dependent service providers
• Maintaining Service Quality and availability; Applications, office automation and communications infrastructure uptime is monitored in line with established SLAs and OLAs
• Support all staff based at the Hubs and Gateways
• Ensure that clearance applications are running and supported with minimum downtime
• Deploy Solutions and ensure appropriate configurations on all servers and customs related applications /servers
• Ensuring Business Continuity via appropriate topologies, archive and recovery strategies
• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication. Have full awareness and be Point of escalation in service failure situations. Proactive management and stakeholder communication of incidents involving all appropriate workgroups
• Monitor and scale capacity - up and down, ahead of demand (Hardware and Communications infrastructure). Ensure hardware refresh policy is optimized for maximum cost effectiveness
• Cost Reduction; Implement Costs Effectiveness Programmes. Generate cost reduction initiatives
• Management via globally agreed KPIs; report in line with standard reporting requirements
• Internal and external vendor and customer relationship management, including local government, industry, trade and standards bodies
• Lead or participate in global/regional initiatives as part of a virtual IT function
• Decommission non-performing IS assets, Converging local applications
• User training and on-going user support
• Compliance to regional standards including First Choice
• Ensuring License compliance
• IS Asset management
• Manage implementation and requirements for deployed local solutions
• Ensure maintenance and changes to scripts are processed as per business requirement
• Ensure Legal compliance through following legislated records and data management practices
• In association with regional BIT reduce the activities in the area of Network administration, performance monitoring and tuning. Communication software acquisition, installation and optimization. System planning and administration. Unix server administration (where local applications are based on Unix/Informix). Database administration. Desktop services
• Managing outsourcing opportunities and ongoing vendor relationships
• Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication
• Enforce IT Security Policies through training, management communications user and country IT audits.
• Undertakes proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service. Improves system availability with proactive work to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre
• Performs the Problem Root Cause Analysis (RCA), involving all appropriate workgroups, investigates and Develops solutions in preparation for implementation. Implements the solution via the Change Management process and documents the results and any follow up actions, as needed
• Complete all system and application checklist as per the shift roster.
• Proved afterhours support to the staff.

What We Are Looking For

• Degree in the field of Information Technology or related field.
• 1 + years Project Management Experience
• 3 + Experience in managing an internal or externally operated production systems environment
• 3 + Customs programs experience & DHL Customs Applications Support Knowledge including Customs & Excise Technical & Operations Mandates.
• Excellent oral and written communication skills (English)
• Experience in managing an internal or externally operated production systems environment
• 2 years' experience in Programs and Project management
• 2+ years database experience

Why Join Us?

Because at DHL, we don't just move shipments-we move careers forward. You'll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.