Manager: Technology - Healthcare Logistics

DP World; Centurion; Sur place; ZAR 1 900 000 - 2 500 000; Plein temps

Résumé du poste

DP World Healthcare Logistics is seeking an experienced Manager: Technology for Healthcare Logistics South Africa to lead technology delivery and governance in a high-volume pharmaceutical environment.

The role partners with Operations, Quality, Finance and regional Digital & IT teams to deliver reliable IT services, trusted data and measurable business value while enabling regulatory compliance and customer service excellence.

Qualifications

• A relevant degree or equivalent qualification in Information Technology, Computer Science, Information Systems or related field.
• Minimum 5 years in IT management or technology leadership.
• Experience leading multidisciplinary technology teams.

Responsabilités

• Lead technology delivery for Healthcare Logistics South Africa including ERP, WMS, TMS and enterprise applications.
• Drive stable and secure IT services, incident resolution and service improvement.
• Partner with Operations, Quality, Finance and Groups IT to enable operational excellence and regulatory compliance.
• Oversee data engineering, analytics, dashboards and data quality.

Connaissances

IT Leadership

ERP

WMS

TMS

Data Analytics

Cybersecurity

Formation

Bachelor's degree in Information Technology or related field

Outils

SAP

Oracle

Power BI

SQL

EDI/APIs

Description du poste

DP World Healthcare Logistics is seeking an experienced and forward-thinking Manager : Technology- Healthcare Logistics South Africa to lead technology delivery across our South African Healthcare Logistics operations.

This is a key technology leadership role responsible for ensuring reliable IT services, effective business solutions, trusted data, strong governance, innovation and continuous improvement within a high-volume pharmaceutical logistics environment.

The successful candidate will partner closely with Operations, Quality, Finance, Commercial, Customer Services and regional and Group Digital & IT teams to ensure technology supports operational excellence, regulatory requirements, customer service and business growth.

Key Performance Areas:

• Contribute to the Healthcare Logistics South Africa technology roadmap and execution priorities.
• Align technology initiatives with business requirements and Group Digital & IT strategy.
• Act as a trusted technology partner to Healthcare business leadership.
• Translate operational challenges into practical technology-enabled solutions.
• Ensure technology investments deliver measurable business and operational value.

Technology Leadership & Business Partnership

• Contribute to the Healthcare Logistics South Africa technology roadmap and execution priorities.
• Align technology initiatives with business requirements and Group Digital & IT strategy.
• Act as a trusted technology partner to Healthcare business leadership.
• Translate operational challenges into practical technology-enabled solutions.
• Ensure technology investments deliver measurable business and operational value.

IT Service Delivery & Operational Stability

• Ensure stable, reliable and secure IT services across Healthcare Logistics operations.
• Drive SLA performance, incident resolution, root-cause management and service improvement.
• Ensure availability of business-critical warehouse, infrastructure, connectivity and end-user technologies.
• Drive proactive monitoring and reduction of recurring technology issues.

Solution Enablement & Transformation

• Lead technology delivery for customer onboarding, operational improvement and transformation initiatives.
• Oversee ERP, WMS, TMS, YMS and enterprise application enhancements.
• Coordinate solution design, testing, UAT, deployment and business adoption.
• Ensure technology readiness for new customers, warehouse changes and business growth initiatives.

Data, Analytics & Insights

• Lead data engineering, reporting and analytics capabilities.
• Ensure reliable data pipelines, trusted dashboards and strong data quality.
• Enable data-driven operational and executive decision-making.
• Drive automation of reporting and manual data-processing activities.
• Support predictive and operational analytics initiatives.
• Identify and deliver opportunities for automation, digitisation and process optimisation.
• Work with business teams to eliminate manual processes, bottlenecks and inefficiencies.
• Promote practical adoption of emerging technologies where measurable value can be demonstrated.
• Maintain an innovation and continuous improvement pipeline.
• Deliver measurable improvements in productivity, service, efficiency and cost.
• Ensure technology supports pharmaceutical warehousing, distribution and inventory-management requirements.
• Support scanning, GS1, traceability and pharmaceutical serialisation capabilities.
• Oversee customer integrations using EDI, APIs, ASN, orders, inventory and billing interfaces.
• Support warehouse processes including receiving, replenishment, picking, packing and dispatch.
• Partner with Quality and Operations to support regulatory, audit and data-integrity requirements
• Ensure compliance with DP World cybersecurity and technology governance standards.
• Maintain effective identity, access and information-security controls.
• Drive remediation of technology risks and audit findings.
• Ensure appropriate business continuity and disaster recovery capabilities are maintained and tested.
• Manage technology vendors, contracts, SLAs and service performance.
• Manage IT CAPEX and OPEX within approved budgets.
• Identify opportunities for cost optimisation and cost avoidance.
• Ensure technology investments are supported by appropriate business cases and measurable benefits.
• Lead and develop a multidisciplinary technology team.
• Establish clear accountability and performance expectations.
• Develop capability, succession and cross-functional collaboration.
• Build a culture of ownership, customer focus, innovation, continuous improvement and high performance.

Qualifications Required:

• A relevant degree or equivalent qualification in Information Technology, Computer Science, Information Systems or related field.

Experience and Skills Required:

• 8-10 years of relevant IT experience.
• Minimum 5 years in IT management or technology leadership.
• Experience leading multidisciplinary technology teams.
• Strong experience across IT service delivery, ERP, WMS and enterprise applications.
• Experience delivering digital transformation, automation and continuous improvement initiatives.
• Experience with data, analytics, integrations, EDI/APIs and business intelligence.
• Strong stakeholder, vendor and financial management capability.
• Experience supporting business-critical operational environments.
• Experience within Healthcare Logistics, pharmaceutical distribution, warehousing, supply chain or another regulated environment will be highly advantageous.

Exposure across several of the following technologies will be advantageous:

SAP | Oracle | Cargoes WMS | Microsoft Azure | Power BI | SQL | TMS | YMS | EDI | APIs | GS1 | Pharmaceutical Serialisation | Warehouse Scanning | Automation | AI-enabled Solutions | Cybersecurity

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.