Program Delivery Specialist

Deutsche Post; Midrand; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Deutsche Post is seeking a Program Delivery Specialist to optimize IT solutions supporting business operations, especially customs systems, while ensuring high availability and security. You will support staff at hubs, manage clearance applications, and align IT services with global standards.

The role requires a IT degree, strong project management experience, and fluent English communication. Join a global logistics leader driving innovation and compliance.

Qualifications

• Degree in Information Technology or related field.
• 3+ years of Project Management experience.
• 3+ years managing internal or externally operated production systems.
• Experience with Customs programs and DHL Customs Applications Support.
• Knowledge of Customs & Excise mandates.
• Excellent oral and written English communication.
• Experience in programs and project management.

Responsibilities

• Realise early benefits by aligning plans with optimized time-to-market.
• Support staff at hubs and gateways.
• Ensure clearance applications run with minimal downtime.
• Maintain high availability, security and compliance of IT services, apps and infra.
• Configure servers and customs-related applications; deploy user training and ongoing support.
• Ensure compliance to regional standards including First Choice.
• Perform root-cause analysis and manage changes; test solutions.
• Prepare user guides for new solutions.

Skills

Project management

Communication

English proficiency

Education

Degree in Information Technology

Tools

Unix

Informix

Job description

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we're looking for the right people to help us maintain - and grow it. People like you.

Ready to Keep things Moving? Become Our Program Delivery Specialist

Reports to: Senior Manager Program Delivery and Digitalization

Why You’ll Love This Role

Responsible for the effective continuous optimization of IT solutions that support business operations, particularly customs systems and in-house user support. This role ensures that IT services, applications, and infrastructure operate seamlessly, providing high availability, security, and compliance in alignment with business requirements and global IT standards.

What you’ll own

• Early benefits realisation by ensuring plans reflect optimized time-to-market
• Support all staff based at the Hubs and Gateways
• Ensure that clearance applications are running and supported with minimum downtime.
• Ensure that IT services, applications, and infrastructure operate seamlessly, provide high availability, security, and compliance in alignment with business requirements and global IT standards.
• Ensure appropriate configurations on all servers and customs related applications /servers Deploy user training and on-going user support
• Ensure compliance to regional standards including First Choice
• Ensure support and changes to scripts are processed as per business requirement
• Ensure Legal compliance through following legislated records and data management practices
• Unix server administration (where local applications are based on Unix/Informix).
• Database administration.
• Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication
• Undertakes proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service.
• Improves system availability to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre.
• Performs the Problem Root Cause Analysis (RCA), involving all appropriate workgroups, investigates solutions in preparation for implementation. Tests the solution via the Change Management process and documents the results and any follow up actions, as needed
• Prepare user guides for all new solutions.

What we are looking for

• Degree in the field of Information Technology or related field.
• 3 + years Project Management Experience
• 3 + Experience in managing an internal or externally operated production systems environment
• Experience in Customs programs experience & DHL Customs Applications Support
• Knowledge including Customs & Excise Technical & Operations Mandates.
• Excellent oral and written communication skills (English)
• Experience in managing an internal or externally operated production systems environment
• Experience in Programs and Project management
• 2 years Database experience

Why Join Us?

Because at DHL, we don't just move shipments - we move careers forward. You'll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.