Digital Solutions Client Advisor

Nedbank; Roodepoort; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Nedbank in Roodepoort seeks a client-service professional to educate clients on digital self-service options while solving their sales and service needs to support business goals and grow market share.

You will respond to client needs, build trust through expertise, guide clients on subscriptions and servicing, and collaborate with internal teams to deliver complete financial solutions and compliant, excellent service experiences.

Qualifications

• Diploma or equivalent qualification required.
• FAIS Approved Qualification preferred.
• 1-2 years retail/banking client service and sales experience.
• Knowledge of Nedbank policies and procedures.

Responsibilities

• Respond to client needs by offering the right service and solution.
• Educate clients on how to subscribe and service their accounts.
• Build client trust through your expertise and experience.
• Cross-sell and deliver value through comprehensive financial solutions.
• Ensure Nedbank policies and procedures are followed and client information is accurate.

Skills

Product sales

Product knowledge

Customer service

CRM

Policies & procedures

Relationship management

Loyalty building

Trust building

Technology savvy

Planning & organizing

Education

Diploma

FAIS Approved Qualification

Job description

Nedbank in Roodepoort seeks a client-service professional to educate clients on digital self-service options while solving their sales and service needs to support business goals and grow market share.

You will respond to client needs, build trust through expertise, guide clients on subscriptions and servicing, and collaborate with internal teams to deliver complete financial solutions and compliant, excellent service experiences.