Digital Product and Platform Specialist

AGILE ALTERNATIVE BUSINESS SOLUTIONS; Centurion; On-site; ZAR 480,000 - 600,000; Full time

Job summary

AGILE ALTERNATIVE BUSINESS SOLUTIONS is seeking a Digital Product Coordinator to drive end-to-end execution, enhancement and maintenance of the B Value & Wellness App and PWA, integrating wearables, HRA results and member health profiles to deliver personalised nudges and rewards.

You will translate business requirements into digital functionality, coordinate across development, UX/UI and testing teams, and manage the full lifecycle from design to release and ongoing support.

Qualifications

• Relevant diploma or degree in Information Technology, Information Systems, Business Analysis, Digital Product Management.
• Experience with digital platforms, mobile apps or websites.
• Exposure to requirements gathering and documentation; testing/UAT is a plus.
• Experience coordinating with development teams and UX/UI designers.

Responsibilities

• Coordinate day-to-day execution, enhancements, releases and maintenance of the App and PWA.
• Translate business requirements into BRS and clear functional specs.
• Manage sprint planning, backlog refinement and release planning with external partners.
• Track dependencies, risks, issues and actions; report progress weekly.
• Support UAT, testing, defect tracking and validation across platforms.
• Ensure alignment of functionality with approved requirements and business value.
• Maintain platform documentation and ensure security/compliance standards.

Skills

Business Analysis

Digital Product Lifecycle

Requirements Gathering

Scrum / Agile

UX/UI Collaboration

Testing Coordination

Stakeholder Management

SLA & Delivery Tracking

Education

Diploma/Degree in IT/IS/Business Analysis

Digital Product Management

Tools

APIs

UAT Tools

Job description

Responsible for end-to-end execution, enhancement, performance and ongoing maintenance of the B Value & Wellness App and Progressive Web Application (PWA), thereby ensuring that these digital platforms deliver an engaging and reliable member experiences. The platform integrates information such as wearable device data, Health Risk Assessment (HRA) results, and member health profiles to provide personalised behavioural nudges and rewards that encourage members to adopt and maintain a healthier lifestyle.

The role will support the translation of business requirements into digital functionality and coordinate activities across development, UX/UI and testing teams.

The role is responsible for supporting the complete digital product lifecycle, from requirements and design through development, testing, implementation and ongoing maintenance.

Role Overview

Digital Platform Execution

• Support the day-to-day execution and optimisation of the App and PWA.
• Coordinate platform enhancements, releases, fixes and maintenance activities.
• Maintain visibility of the digital platform development pipeline and outstanding requirements.
• Assist with prioritisation of platform enhancements.
• Monitor the implementation of new functionality and enhancements.
• Identify opportunities to improve member engagement, usability and platform performance.

Business Requirements and Business Requirement Specifications

• Gather and compile business requirements.
• Translate business requirements into a clear and structured Business Requirement Specifications (BRS).
• Document functional requirements, business rules, user journeys and acceptance criteria.
• Ensure requirements are clearly communicated to development and technology teams.
• Maintain accurate and up-to-date requirements documentation.

Development Coordination

• Coordinate external suppliers and provide weekly progress reports to Management.
• Maintain development progress against agreed priorities and timelines.
• Track and report development dependencies, risks, issues and outstanding actions.
• Conduct sprint planning, backlog refinement and release planning.
• Ensure developed functionality aligns with approved requirements.
• Plan and report monthly on available development hours.
• Assist in prioritising development work according to business value, urgency and available capacity.
• Monitor development effort against agreed requirements and scope.
• Escalate potential capacity constraints or delivery risks.

Testing & Quality Assurance

• Develop and maintain test scenarios and test cases.
• Conduct functional and regression testing of App and PWA functionality.
• Coordinate and support User Acceptance Testing (UAT).
• Identify, document and track defects.
• Coordinate defect resolution with development teams.
• Retest fixes and confirm that requirements have been met.
• Compile post UAT report for sign-off.
• Support post-release testing and validation.
• Ensure new functionality does not negatively impact existing platform functionality.

UX/UI Design and Member Experience

• Support the development and enhancement of intuitive digital user journeys.
• Participate in UX/UI design discussions and reviews.
• Assist with wireframes, prototypes and journey mapping where required.
• Identify usability issues and recommend improvements.
• Ensure digital functionality is aligned to member needs and behaviors.
• Support the development of simple, engaging and accessible member experiences.

Platform Maintenance

• Responsible for ongoing platform maintenance.
• Report issues and ensure appropriate follow-up.
• Conduct incident and defect investigation and ensure fixes/changes are implemented in collaboration with the IT team and external development team.
• Maintain records of platform issues, enhancements and resolutions.
• Identify and report recurring issues and opportunities for preventive improvements.

Platform performance and engagement

• Ensure digital journeys are aligned with the intended engagement and behavioral outcomes.
• Support the development of functionality that encourages members to take appropriate and measurable actions and a rewards engine that functions and delivers appropriately and optimally.
• Accurate and complete BRS documentation
• Well-defined user requirements and acceptance criteria
• App and PWA enhancements delivered on time
• Well-documented and completed testing and UAT activities
• Effective defect tracking and resolution
• Controlled development-hour utilisation
• Successful implementation of platform enhancements
• Up-to-date platform documentation
• Improved member usability and digital engagement
• Reliable and well-maintained App and PWA functionality
• Maintenance of a secure, compliant platform by following established security, privacy and development standards, identifying potential risks, and ensuring that new functionality is implemented in accordance with applicable legislative and organisational requirements.

Key Stakeholder Interfaces

• B Value and Innovation Team
• Digital Team
• Software Developers
• UX/UI Designers
• Testing Teams
• Data & Analytics Teams
• External Development Partners
• Marketing Team

Minimum Qualifications & Experience

Qualification:

• Relevant diploma or degree in one or more of the following:
• Information Technology
• Information Systems
• Business Analysis
• Digital Product Management
• Computer Science
• Project Management
• Business Management
• UX/UI Design
• Digital Marketing

Experience:

• 1–3 years’ experience in a digital, technology, business analysis, product or related environment.
• Exposure to mobile applications, websites or digital platforms.
• Experience working with development or technology teams would be advantageous.
• Exposure to requirements gathering and documentation.
• Exposure to software testing or UAT.
• Exposure to UX/UI or customer journey design would be advantageous.
• Exposure in the health/wellness industry would be advantageous.
• environment would be advantageous.

Technical / Functional Competencies

• Business Requirements Analysis
• BRS Documentation
• Digital Product Lifecycle
• System Development Coordination
• Functional & Regression Testing
• UAT
• Backlog & Release Management
• Digital Customer Journeys
• Basic Understanding of APIs and System Integrations
• Digital Health / Wellness Technology
• Excellent Analytical thinking
• Problem solving
• Excellent Planning and organisational skills
• Accountability
• Quality orientation
• Ability to manage multiple priorities
• Curiosity and willingness to learn