Digital Product and Platform Specialist

People Dimension

Centurion

On-site

ZAR 335,000 - 446,000

Full time

7 days ago

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Job summary

People Dimension is seeking a Digital Product Analyst to translate business requirements into digital functionality and coordinate across development, UX/UI and testing teams. The role covers the full product lifecycle from requirements through design, development, testing, implementation and ongoing maintenance.

Responsibilities include gathering requirements, creating BRS, coordinating external suppliers, sprint planning, test scenarios and UAT, and maintaining platform documentation.

Qualifications

Relevant diploma or degree in IT, IS, Business Analysis or Digital Product Management.
1–3 years’ experience in a digital, technology, business analysis, product or related environment.
Exposure to mobile applications, websites or digital platforms.
Experience working with development or technology teams would be advantageous.
Exposure to requirements gathering and documentation.
Exposure to software testing or UAT.
Exposure to UX/UI or customer journey design would be advantageous.
Exposure in the health/wellness industry would be advantageous.

Responsibilities

Gather and translate business requirements into BRD/BRS.
Coordinate development, UX/UI and testing activities.
Manage sprint planning and release planning.
Monitor platform enhancements and maintenance.
Ensure alignment of functionality with requirements.
Maintain platform documentation and status reporting.
Ensure end-user usability and engagement improvements.

Skills

Analytical thinking

Attention to detail

Problem solving

Planning and organisational skills

Collaboration

Customer centricity

Accountability

Adaptability

Continuous improvement

Quality orientation

Multitasking

Curiosity and willingness to learn

Education

Information Technology

Information Systems

Business Analysis

Digital Product Management

UX/UI Design

Digital Marketing

Job description

Introduction

The role will support the translation of business requirements into digital functionality and coordinate activities across development, UX/UI and testing teams.

The role is responsible for supporting the complete digital product lifecycle, from requirements and design through development, testing, implementation and ongoing maintenance.

Duties & Responsibilities

Digital Platform Execution

Support the day-to-day execution and optimisation of the App and PWA.
Coordinate platform enhancements, releases, fixes and maintenance activities.
Maintain visibility of the digital platform development pipeline and outstanding requirements.
Assist with prioritisation of platform enhancements.
Monitor the implementation of new functionality and enhancements.
Identify opportunities to improve member engagement, usability and platform performance.

Business Requirements and Business Requirement Specifications

Gather and compile business requirements.
Translate business requirements into a clear and structured Business Requirement Specifications (BRS).
Document functional requirements, business rules, user journeys and acceptance criteria.
Ensure sign-off before development commences.
Ensure requirements are clearly communicated to development and technology teams.
Maintain accurate and up-to-date requirements documentation.

Development Coordination

Coordinate external suppliers and provide weekly progress reports to Management.
Maintain development progress against agreed priorities and timelines.
Track and report development dependencies, risks, issues and outstanding actions.
Conduct sprint planning, backlog refinement and release planning.
Ensure developed functionality aligns with approved requirements.

Development Hours Management

Plan and report monthly on available development hours.
Assist in prioritising development work according to business value, urgency and available capacity.
Monitor development effort against agreed requirements and scope.
Escalate potential capacity constraints or delivery risks.

Testing & Quality Assurance

Develop and maintain test scenarios and test cases.
Conduct functional and regression testing of App and PWA functionality.
Coordinate and support User Acceptance Testing (UAT).
Identify, document and track defects.
Coordinate defect resolution with development teams.
Retest fixes and confirm that requirements have been met.
Compile post UAT report for sign-off.
Support post-release testing and validation.
Ensure new functionality does not negatively impact existing platform functionality.

UX/UI Design and Member Experience

Support the development and enhancement of intuitive digital user journeys.
Participate in UX/UI design discussions and reviews.
Assist with wireframes, prototypes and journey mapping where required.
Identify usability issues and recommend improvements.
Ensure digital functionality is aligned to member needs and behaviors.
Support the development of simple, engaging and accessible member experiences.

Platform Maintenance

Responsible for ongoing platform maintenance.
Report issues and ensure appropriate follow-up.
Conduct incident and defect investigation and ensure fixes/changes are implemented in collaboration with the IT team and external development team.
Maintain records of platform issues, enhancements and resolutions.
Identify and report recurring issues and opportunities for preventive improvements.

Platform performance and engagement

Ensure digital journeys are aligned with the intended engagement and behavioral outcomes.
Support the development of functionality that encourages members to take appropriate and measurable actions and a rewards engine that functions and delivers appropriately and optimally.

Key Deliverables

Accurate and complete BRS documentation
Well-defined user requirements and acceptance criteria
App and PWA enhancements delivered on time
Well-documented and completed testing and UAT activities
Effective defect tracking and resolution
Controlled development-hour utilisation
Successful implementation of platform enhancements
Up-to-date platform documentation
Improved member usability and digital engagement
Reliable and well-maintained App and PWA functionality
Maintenance of a secure, compliant platform by following established security, privacy and development standards, identifying potential risks, and ensuring that new functionality is implemented in accordance with applicable legislative and organisational requirements.

Key Stakeholder Interfaces

Company Team
Digital Team
Software Developers
UX/UI Designers
Testing Teams
Data & Analytics Teams
External Development Partners
Marketing Team

Desired Experience & Qualification

Qualification:

Relevant diploma or degree in one or more of the following:
Information Technology
Information Systems
Business Analysis
Digital Product Management
Computer Science
Project Management
Business Management
UX/UI Design
Digital Marketing

Experience:

1–3 years’ experience in a digital, technology, business analysis, product or related environment.
Exposure to mobile applications, websites or digital platforms.
Experience working with development or technology teams would be advantageous.
Exposure to requirements gathering and documentation.
Exposure to software testing or UAT.
Exposure to UX/UI or customer journey design would be advantageous.
Exposure in the health/wellness industry would be advantageous.
environment would be advantageous.

Technical / Functional Competencies