Digital Printing Counter Experience Advisor

South Africa; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

ORMS Central Cape Town is seeking a customer-focused team member to guide clients through their printing journey from concept to collection. You will upsell thoughtfully, manage stock, and ensure a flawless checkout experience using the ORMS Create and Print software.

The role requires excellent communication, empathy, and adaptability to a diverse community. A photography background and Photoshop skills are highly valued, with opportunities to grow in a dynamic, creative shop environment.

Qualifications

• Grade 12 education required or equivalent.
• Proficient in Adobe Photoshop and Lightroom.
• A passion for staying ahead of digital printing trends and tech innovations.

Responsibilities

• Client consultation: Guide customers from concept to collection.
• Upselling with purpose: Suggest upgrades that enhance the final product.
• Stock management: Keep shelves stocked and organized.
• Follow-up care: Reach out to clients about ready orders.
• Software mastery: Proficient in ORMS Create and Print software.
• System excellence: Handle till operations, credits, refunds, and invoicing flawlessly.
• Space curation: Maintain a welcoming, organized workspace.
• Trend spotting: Stay current with promotions and new printing tech.
• Product care: Price and pack stock with attention to detail.
• Flexibility: Take on additional projects to help the team succeed.

Skills

Customer service

Communication

Active listening

Empathy

Teamwork

Adaptability

Detail oriented

Growth mindset

Education

Grade 12

Adobe Photoshop

Lightroom

Photography experience

Tools

ORMS Create and Print

Embrace till system

Job description

ORMS Central Cape Town is seeking a customer-focused team member to guide clients through their printing journey from concept to collection. You will upsell thoughtfully, manage stock, and ensure a flawless checkout experience using the ORMS Create and Print software.

The role requires excellent communication, empathy, and adaptability to a diverse community. A photography background and Photoshop skills are highly valued, with opportunities to grow in a dynamic, creative shop environment.