Senior Application Support

CO_AFSLGO Apex Fund Services Holdings Ltd.; Cape Town; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

Apex Group in Cape Town seeks a Senior Application Specialist to maintain, install and optimize finance software applications, collaborating with IT and end users across deployments and releases.

The role emphasizes troubleshooting, performance tuning, scripting, and contributing to DevOps/Agile teams; candidates should have 5+ years in IT application support within financial services and strong communication in English.

Qualifications

• A minimum of 5+ years' experience in IT application support within the financial sector.
• Experience in Change and Release Management.
• Understanding of IT services, including applications landscape and business applications.
• Knowledge of Olympic Banking System is advantageous.
• Experience with SWIFT and FIX messaging.
• Experience with SSRS and Abacus.
• Experience with ServiceNow.
• Scripting knowledge (Linux/Solaris, PowerShell).
• SQL/PLSQL experience.
• FTP/SFTP experience (Globalscape).
• Strong communication with technical and business stakeholders.
• Fluent English; German or French advantageous.

Responsibilities

• Maintenance and support of the Applications landscape including reporting solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
• Ensure the application support included front end, middle ware and back-end system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development, enhancement.

Skills

IT application support

Change and Release Management

IT services

Olympic Banking System

SWIFT

FIX

SQL/PLSQL

Scripting

SSRS

Abacus

ServiceNow

FTP/SFTP (Globalscape)

Scripting (PowerShell)

English (fluent)

German/French advantageous

Tools

SSRS

Abacus

ServiceNow

Globalscape

PowerShell

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Senior Application Specialist The primary responsibility of the Senior Application Specialist is to further provide all necessary assistance for maintenance, installation of software applications to support the daily business and optimize constantly the current business processes. It includes performance optimization, update installation, troubleshooting actions.including the peripheric solutions. Further development of process including the development of scripts is also part of the scope. The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user request and issues solving activities. He must be able to understand requirements, design and document appropriate solutions and contribute to implement them if required to satisfy the users’ needs. The successful applicant will work with international development and IT Operation and Support team for financial solution. Experience working with Agile and DevOps methodologies would be preferable.

Job Specification

• Maintenance and support of the Applications landscape including reporting solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
• Ensure the application support included front end, middle ware and back-end system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development, enhancement.

Skills Required

• A minimum of 5 or more years' experience in the field of IT application support, in financial sector.
• A concrete experience in the execution of Change and Release Management
• A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
• Knowledge in Core Banking solution like (Olympic Banking System) is advantage
• Experience in tolls like (SWIFT, FIX etc)
• Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus.
• Experience with ticketing tools like Service Now is an advantage
• Capacity to understand / create scripting (Linux/Solaris, Power shell, …)
• Experience in SQL / PL SQL is advantageous.
• Experience in FTP, SFTP solutions like Globalscape is advantageous.
• Process design and implementation experience
• Continuous improvement mindset
• Ability to clearly communicate to both technical and business stakeholders.
• Fluent communication skills in English – both written and verbally, German and/or French advantageous

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us