Client Solutions Advisor, Digital Banking

Nedbank; Springs; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Nedbank in Springs, Gauteng, seeks a client engagement specialist who educates clients on self-service digital solutions while addressing their sales and service needs to meet business goals and grow market share.

You will respond to client needs, build trust, onboard clients onto digital platforms, and collaborate with internal teams to provide complete financial solutions. Minimum 1–2 years in retail or banking client service, with a Diploma and FAIS preferred.

Qualifications

• Diploma (NQF level) is essential.
• FAIS approved qualification is preferred.
• 1–2 years in retail/banking client service, sales or relationships.

Responsibilities

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients on subscribing and servicing their account.
• Treat clients with respect and humility in all interactions.
• Help clients achieve goals and grow financially.
• Own client requests end-to-end and route to other intervention if needed.
• Entrench clients and deliver value through cross-selling.

Skills

Sales skills

Customer service

CRM

Tech savvy

Planning & organizing

Trust & loyalty building

Education

Diploma

Job description

Nedbank in Springs, Gauteng, seeks a client engagement specialist who educates clients on self-service digital solutions while addressing their sales and service needs to meet business goals and grow market share.

You will respond to client needs, build trust, onboard clients onto digital platforms, and collaborate with internal teams to provide complete financial solutions. Minimum 1–2 years in retail or banking client service, with a Diploma and FAIS preferred.