Digital Banking Concierge & Cash Services Specialist

Nedbank; Cape Town; On-site; ZAR 150,000 - 230,000; Full time

Job summary

Nedbank is seeking a branch-based client service professional to assist customers with cash transactions and digital self-service solutions. You will balance cash, manage over-the-counter processes and help clients access online banking and self-service features, ensuring a smooth customer experience.

You will educate clients, resolve issues on the spot and contribute to risk controls while building long-term client relationships. A Diploma and 1–2 years in retail/banking are required.

Qualifications

• Diploma at NQF level is essential.
• Preferred qualification: Higher Certificate in Banking Services or equivalent.
• Minimum experience: 1–2 years in retail/banking client service.
• Experience with cash, technology savvy, and 1st line problem resolution.

Responsibilities

• Attend to cash transactions over the counter.
• Balance and secure branch stock.
• Assist clients with online applications and self-service devices.
• Educate clients on digital self-service features.
• Identify cross-selling opportunities and capture in CRM.
• Ensure compliance with risk policies and procedures.

Skills

Customer service

Cash handling

Relationship management

Problem resolution

Stress tolerance

Education

Diploma

Job description

Nedbank is seeking a branch-based client service professional to assist customers with cash transactions and digital self-service solutions. You will balance cash, manage over-the-counter processes and help clients access online banking and self-service features, ensuring a smooth customer experience.

You will educate clients, resolve issues on the spot and contribute to risk controls while building long-term client relationships. A Diploma and 1–2 years in retail/banking are required.